Manager on Duty - Simply
About The Position
Burke Williams Day Spas is seeking a Manager on Duty, a natural leader and creative problem solver with excellent time management skills and decisiveness. This manager-level position plays a powerful role in ensuring the day-to-day aspects of the spa run efficiently, safely, and smoothly, while consistently delivering Burke Williams' exceptional customer service. The role is multi-faceted, requiring a balance of operations, team leadership, and individual guest connections. Burke Williams is a family-owned company that values its employees as family members and prides itself on promoting from within, with an average manager tenure of 9 years. Many senior leaders began in entry-level positions, demonstrating a strong commitment to growth and development. The company's mission is 'We exist to transform your day,' a philosophy extended to both employees and guests. As a leader in the wellness industry since 1984, Burke Williams introduced the original day spa concept and continues to innovate in self-care products and services. They offer luxurious sanctuaries at eleven locations across California, providing a comforting place for body and soul to rest and revitalize through unique spa services including signature facials, massages, and nail care for ultimate relaxation and transformative results. Burke Williams is an equal opportunity workplace, committed to diversity and providing reasonable accommodations for individuals with disabilities.
Requirements
- Passion for connecting with guests and team members on an individual level
- Desire to transform the days of both your team and our guests
- Ability to make quick assessments and decisions in the moment that are relevant for each unique situation
- Creative problem solving, discovering unique ways to resolve conflicts or issues
- Desire to engage with team members and employees personally, not interested in a "desk job"
Responsibilities
- Create an inspiring team environment with an open communication culture
- Motivate team members to transform their guests' days, while holding them accountable to Burke Williams standards for performance, dress code, and more
- Monitor team performance through training and feedback; identify training needs and provide coaching where needed
- Actively listen to team members' and guests' feedback, resolving any issues or conflicts in a way that is mutually beneficial
- Recognize and reward high performance for individuals as well as the team collectively
- Encourage creativity, innovation, and team camaraderie
- Oversee day-to-day operations, ensuring the facility is running in a safe and efficient manner including opening/closing, cash reconciliation, balancing schedules, and more
- Ensure Burke Williams standards are met in every aspect of the spa
- Inspire the team to go above and beyond to create memorable experiences for their guests
Benefits
- Competitive compensation plus commission, bonuses, and incentives
- World-class wellness program including complimentary massages and chiropractic care
- Generous employee discount on H2V, our proprietary skincare line
- Medical, dental, and vision benefits, plus a 401K retirement plan
- Advancement through development coaching, training, and the opportunity career growth
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
