Manager on Duty

Jewish Community Center of Greater Rochester INC•Rochester, NY

2d•Onsite

About The Position

The Manager on Duty supports the daily operations of the Louis S Wolk JCC of Greater Rochester. The Manager on Duty is responsible for ensuring the overall safety, security, and smooth functioning of the facility while on shift. This role serves as the primary point of contact for members, staff, and guests and is expected to respond calmly and effectively to routine issues and emergency situations. Managers on Duty monitor facility activities, enforce policies and procedures, and provide leadership support to staff to maintain a safe, welcoming, and well-organized environment.

Requirements

One year of experience in safety and security in a member services driven environment.
Current CPR, AED, and First Aid certification preferred. Must be obtained through the JCC within 60 days.
Experience using Microsoft Outlook, Word, and Excel.
CPR/AED certification required
Dependable
Safety focused
Conflict resolution skills

Responsibilities

Provide immediate and appropriate response to all emergencies and incidents while on duty.
Assist with and lead responses to issues, concerns, or unexpected situations that arise during operations.
Accurately document safety incidents and concerns to ensure timely follow-up by appropriate staff.
Serve as the acting department supervisor in the absence of higher‑level directors or managers.
Execute established opening and closing procedures, including securing and sweeping the facility.
Conduct regular walk-throughs and inspections of the facility and exterior grounds to maintain a safe, clean, and welcoming environment.
Oversee scheduled programs, rentals, and activities to ensure proper staffing, setup, and cleanup; locate additional staff support as needed.
Coordinate with management to confirm staff attendance and coverage for scheduled shifts.
Troubleshoot and resolve facility and operational issues, including doors, lockers, audio/visual equipment, gym curtain placement, and unaccompanied children in restricted areas.
Handle escalated member service concerns professionally and calmly.
Escalate incidents to senior leadership, as appropriate.
Maintain strong working knowledge of membership services, programs, and operational policies to effectively address questions and situations.
Complete a Manager on Duty report at the end of each shift to support communication and proactive issue resolution.
Maintain flexibility to work evenings, weekends, and holidays to support staff and JCC members.
Performs all other duties as assigned.