Manager on Duty

Ponca City Development Authority•Braman, OK

1d•Onsite

About The Position

The Manager on Duty (MOD) is responsible for monitoring employees and guest disputes, ensuring all machines are in good running order, and directing questions or concerns to the immediate supervisor. This role involves assisting with employee training, providing input on operational deficiencies, and orienting/training new floor employees. In the absence of the Lead MOD, the MOD must demonstrate strong leadership and problem-solving skills to manage the gaming establishment's operations, acting as the General Manager and keeping them informed of any unusual problems. The MOD works to ensure guest satisfaction, improves casino operations, and ensures team members comply with company standards. They may also fill in for staff shortages, ensure accurate paperwork and reports, and maintain physical stamina and a positive mental attitude to handle pressure in a fast-paced casino environment. The MOD must interact professionally and courteously with guests, management, employees, and the business community, resolve disputes, monitor employees, and ensure machine maintenance and compliance. Constant mental alertness and a professional appearance are required. The MOD must also assist fellow employees and perform other assigned duties.

Requirements

Excellent communication skills
Organizational and team building skills
Proven leadership and interpersonal skills
Flexibility to work any shift as needed or assigned (Includes weekends/ Nights/ and holidays)
High school diploma or G.E.D.
Minimum of two years’ experience as a slot supervisor or higher
Ability to pass extensive background checks in accordance with Kaw Nation Gaming Commission regulations to obtain a gaming license and pre-employment testing
Must be self-motivated and able to work independently

Responsibilities

Monitoring of the employees and Guest disputes.
Making sure all machines are in good running order.
Assist with the proper training of employees.
Provides input to the Lead MOD concerning operational deficiencies and areas in need of attention.
Shall provide orientation to and continuously train new floor employees in the skills necessary to successfully meet the guests’ needs on the casino floor and other casino amenities whenever necessary.
In the absence of the Lead MOD the Manager on Duty must possess the strong leadership and problem solving, skills needed to control the operation of a gaming establishment as the acting General Manager, keeping the General Manager informed of any problems that arise out of the ordinary.
Ensure guest satisfaction and provide recommendations on improving effectiveness of casino operations.
Ensure team members comply with company standards.
Fill positions as needed during staff shortages.
Responsible for all paperwork and reports being accurate and legible.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with guests, management, employees, and members of the business community in all situations.
Exhibit a courteous and professional attitude at all times.
Possess effective interpersonal communication skills.
Resolve disputes with guests and employees.
Responsible for monitoring employees.
Make sure all machines are maintained and in working order and in compliance.
Knowledge of Mic/Tics and ability to recognize inconsistency that could lead to violations.
Constant mental alertness is needed.
Interacts with guests in a pleasant, professional, and friendly manner.
Ensures that exceptional internal and external guest service standards are always number one.
Always maintain a professional appearance and demeanor.
Assist fellow employees when needed.
Be always courteous and professional to co-workers, guests, vendors, or anyone you may have contact with while on duty.
Must wear your gaming badge on upper left quadrant at all, times while on duty or conducting company business.
Perform other duties that may be assigned by immediate supervisor.