Manager on Duty (MOD)
About The Position
The Manager on Duty will be responsible for assisting in the oversight of gym operations to ensure the club is successful. Hours include both weekdays and weekends as this position rotates weekends with CLUB Assistant General Managers. The Manager on Duty is involved in all front desk related activities including: answering phones, checking members into the system, new member sign-up, taking prospective members on tours, and facilitating all member requests, issues, and questions. This role also assists in overseeing the cleanliness and maintenance of the facility, ordering supplies within a specific budget, and tracking statistics and reports.
Requirements
- Superior customer service skills, preferably in the fitness industry.
- Solid supervisory, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Current CPR Certification preferred.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
Nice To Haves
- Strong sales background helpful.
Responsibilities
- Assists GM and AGMs in training and developing a high performing staff consisting of front desk and trainers.
- Sales duties to include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications.
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
- Assists in providing backup support to Club management when no AGMs or the GM is on site.
- Assists in scheduling and supervising staff.
- Assists in resolving or escalating employee issues or concerns.
- Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate all member requests, issues, and questions.
- Assists in overseeing cleanliness and maintenance of facility.
- Assists in ordering of supplies using specific budget based on club requirements.
- Assists in tracking statistics and reports (weekly, monthly, and annually).
- Backup support for absent staff members.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
