Manager on Duty

Choice Aviation Service Inc•Provo, UT

17h•Onsite

About The Position

Choice Aviation Services is seeking an experienced and results-driven Manager on Duty to oversee daily operations at EWR Airport. Reporting to the General Manager, this role is responsible for maintaining a safe, compliant, and efficient work environment while ensuring consistent service delivery and employee performance. The ideal candidate will be a proactive leader who models professionalism, prioritizes safety, and drives team success.

Requirements

2 - 5 years related experience and/or equivalent combination of experience and education
Minimum 2 years business leadership experience
The ability to manage and motivate personnel.
The ability to read, write and fluently speak and understand the English language.

Responsibilities

Ensure high levels of customer satisfaction.
Proactively communicate any irregularities plan to the customers.
Ensure that any issues are addressed promptly and effectively to resolve any concerns.
Actively participates in the Safety Management System (SMS).
Have a complete understanding of all contract details by carrier to ensure we are fulfilling our contracted services.
Hold staff accountable for meeting or exceeding all safety, financial, and operational key performance indicators (KPI).
Assess and develop team members to maximize potential (succession planning).
Coordinate and facilitate the team efforts to maximize our operational performance.
Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety requirements.
Responsible for the safety and security of all employees.
Actively participate, as directed by the General Manager, in airport, customer and internal meetings.
Manage employee relations, including conflict resolution and foster a positive work environment.
Maintain Quality Assurance oversight for operational issues relating to output and safety, providing suitable corrective and/or preventative actions where necessary.
Ensure staff have access to the Quality Management System information enabling them to comply with company policies, processes and procedures.
Ensure employees are adequately trained in Quality Assurance to understand, implement, and maintain all quality objectives as outlined within our Quality Management System.
Cooperate fully with Inspectors to achieve quality inspection commitment.