Manager on Duty

Mississippi Market Natural Foods Co-op • Saint Paul, MN

4d • Onsite

About The Position

The Manager on Duty (MOD) will oversee and direct Clerk and Lead workflows as needed during shift to ensure that the stores needs are being met in Produce, Center Store, Deli, Meat, Front End and Housekeeping as well as serving as the manager on duty in absence of the Store Director or Assistant Store Director. The position supports the Store Director in ensuring excellent customer outcomes, effective conflict resolution, strong team leadership, a positive and safe work environment, organized and efficient operations, a visually appealing space, and sound financial outcomes. Their main duties include customer service, store conditioning, team leadership and engagement, health and staff safety, operations, and merchandising support, and creating a welcoming and inclusive environment for staff and customers. This is a union position.

Requirements

• Proven ability to provide excellent customer service; engage with customers and staff in a friendly and welcoming manner, actively listen, understand needs, address questions, and provide solutions.
• Skilled at and committed to resolving customer and staff concerns.
• Supervisory experience including development, training, coaching, and performance management, in grocery, retail or related environment.
• Ability to proactively assess situations, anticipate store and department needs.
• Ability to be actively engaged on the sales floor addressing observed business needs as they arise.
• Demonstrated ability to be flexible and quickly adjust to changing needs of store operations.
• Ability to remain calm and professional under pressure in all situations.
• Proven ability to remain calm, professional, and optimistic during challenging situations.
• Ability to actively listen and effectively express ideas, goals, policies, changes, and feedback.
• Demonstrated self-awareness including understanding the impact of verbal and non-verbal communication on stakeholders.
• Proven ability to resolve conflict and disagreements in a constructive and positive manner.
• Demonstrated ability to work with multiple stakeholders to ensure smooth daily operations across departments, ensuring daily priorities and activities align with the goals of store.
• Ability to communicate information consistently to store leadership on tasks, ongoing issues, staff performance, and opportunities.
• Demonstrated ability to organize, prioritize, and manage time in order to complete daily tasks.
• Skilled in prioritizing tasks to ensure the most critical duties are completed efficiently and effectively delegating tasks and responsibilities to staff members as appropriate.
• Demonstrated sound problem solving and decision making.
• Ability to effectively identify issues and causes, promptly utilize resources, knowledge, and creativity in finding and choosing solutions to achieve the best results.
• Ability to make quick and informed decisions, especially in high-pressure situations.
• Demonstrated ability to operate a point-of-sale (POS) system.
• Basic computer skills including ability to draft and upload documents, email, and navigate Excel spreadsheets.
• Basic math skills; ability to quickly and accurately perform addition, subtraction, multiplication and division.
• Must be at least 18 years old.

Nice To Haves

• Familiarity with natural foods industry, health and wellness products strongly preferred.
• Proven ability to identify, recommend, and implement processes and/or systems to improve store operations.
• Ability to monitor, evaluate, and make necessary adjustments to refine processes as needed.
• Multilingual.

Responsibilities

• Oversee and direct Clerk and Lead workflows during shift.
• Ensure store needs are met in Produce, Center Store, Deli, Meat, Front End, and Housekeeping.
• Serve as manager on duty in absence of the Store Director or Assistant Store Director.
• Ensure excellent customer outcomes.
• Facilitate effective conflict resolution.
• Provide strong team leadership and engagement.
• Maintain a positive and safe work environment.
• Ensure organized and efficient operations.
• Maintain a visually appealing space.
• Support sound financial outcomes.
• Perform customer service.
• Manage store conditioning.
• Support health and staff safety.
• Support operations and merchandising.
• Create a welcoming and inclusive environment for staff and customers.

Benefits

• 20% employee discount
• Competitive paid time off and paid volunteering
• 401(k) matching
• Low-cost health insurance premium options
• FREE access to primary care and mental health counseling for those enrolled in our medical insurance
• EAP
• On Demand Pay
• Free food "buddies"
• Employee referral bonuses
• Dress code that allows for inclusivity and creativity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed