Hospitality Captain

Pak Foods • Marana, AZ

7d

About The Position

KFC is seeking an energetic, people-focused Hospitality Captain to help guests enjoy a welcoming dining experience and keep the restaurant running smoothly during busy periods. The role involves assisting guests with orders and the KFC App, supporting dine-in and digital orders, maintaining a clean and organized lobby, and helping teammates, delivery drivers, and guests. Candidates should be enthusiastic about serving food, dependable, and committed to providing excellent guest service.

Requirements

• Must be at least 16 years of age.
• Access to dependable and reliable transportation.
• Excellent communication, management/leadership, and organizational skills.
• Physical dexterity, including the ability to move up to 50 lbs. from one area to another.
• Reliable attendance and punctuality.
• Basic math skills.
• Complete training certification.
• Enthusiasm and willingness to learn.
• Ability to work as a team player.
• Commitment to customer satisfaction.
• Strong work ethic and a positive attitude.
• Strong people skills.
• Dependability and good time management.
• Ability to stay organized in a fast-paced environment.
• Genuine passion for great guest service.

Responsibilities

• Greet guests and help them place orders using self-service kiosks.
• Interact with customers by receiving orders, processing sales and money, and managing customer issues.
• Promote and help guests download and use the KFC App.
• Double-check digital orders for accuracy before handing them to guests.
• Prepare and organize condiments for dine-in and digital orders.
• Maintain clean restrooms and complete shift checklists.
• Keep the lobby clean and welcoming.
• Manage trays so that only one tray remains in the lobby at a time.
• Support teammates and assist delivery drivers and guests with pickup orders.
• Handle guest questions or concerns professionally and with care.
• Encourage guests to leave Google Reviews using the restaurant’s QR code.
• Operate the cash register as needed and make change for other cashiers.

Benefits

• Commitment to promote from within.
• Training and mentorship programs.
• Tuition reimbursement and scholarship opportunities.
• Reward and recognition culture.
• Competitive pay.
• Flexible schedules, including day, night, and evening shifts.
• Free meal each shift.
• Eligibility to accrue paid vacation time for salary managers.
• Career advancement and professional development opportunities.
• Medical benefits.
• Health and wellness programs.
• KFC Foundation programs, including free college tuition at WGU, a $1 per $1 Savings Match Program, and a Hardship Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed