Hospitality Associate | Overnight Relief

The Hospitality Associate at Mint House plays a crucial role in ensuring guests have an exceptional experience during their stay. They are responsible for welcoming guests, managing the check-in process, assisting with luggage, and addressing any guest requests or issues in real-time. The associate also conducts inspections to ensure apartments meet Mint House's brand standards and fosters a guest-centric culture. This role requires a minimum of 2 years of hospitality or customer-facing experience, strong multitasking and organizational skills, and the ability to problem solve and provide exceptional guest service. The associate should also be comfortable with technology and have a flexible schedule.

• Respond promptly to guest requests, issues, and other outreach in real-time to deliver a seamless and delightful experience to our guests
• Conduct arrival inspections and unit departure checks to ensure that all apartments consistently meet or exceed Mint House's brand standards
• Act as a helpful resource in the field to troubleshoot guest issues in real-time and promptly report any guest maintenance concerns or issues during a guest's Mint House stay
• Foster a guest-centric culture to drive exceptional results and create a positive and welcoming environment
• Ensure all guest areas and apartments are well-maintained and inspect appliances and amenities to verify their cleanliness and proper functioning for our guests' comfort
• Master our software systems to assist guests with their stay, reservations, and communication amongst the team effectively

• A minimum of 2 years of experience working in hospitality and/or a customer-facing environment, demonstrating your ability to provide exceptional guest service
• Willingness to work a flexible schedule to assist with staffing coverage in case of call-outs and openness to working evenings and weekends
• Strong multitasking and organizational skills with significant attention to detail to ensure a seamless guest experience
• Understanding the importance of creating a meaningful experience and bringing that spirit to our guests, ensuring their satisfaction
• Embody Mint House's core values of being gritty, adaptable, and stress-tolerant, contributing to a positive and resilient work environment
• Demonstrated honesty, reliability, and ability to work effectively both independently and as part of a team
• Confidence to take charge and effectively problem solve when needed to address guest needs and concerns
• Comfortable with tech-forward thinking and the use of mobile applications and business systems to enhance guest experiences
• Energy and dedication. Mint House is transforming the traditional hotel model and defining a new category of residential hospitality. The Mint House team believes deeply in this mission and invests the time.

• Hourly Rate: $28.00-29.00 USD
• Pay equity and inclusive compensation philosophy
• Opportunity for growth and advancement
• Tech-forward thinking and use of mobile applications and business systems
• Transformation of traditional hotel model
• Emphasis on creating a meaningful guest experience
• Positive and resilient work environment
• Ability to work independently and as part of a team
• Confidence and problem-solving skills
• Belief in the company's mission and dedication to making it a reality
• Equal Opportunity Employer and workplace of belongingness
• Celebration of accomplishments and reflection on achievements
• Collaboration and communication on east coast hours
• Encouragement for applicants from all backgrounds
• Location in Midtown Manhattan with proximity to Time Square attractions