Hospitality Ambassador
About The Position
The Hospitality Ambassador serves as a receptionist and first point of contact for visitors, clients, recruits, customers, and employees. The role operates the switchboard and helps create a warm, welcoming, professional atmosphere, ensuring guests feel comfortable and secure. It also supports conference room activities, visitor security, hospitality information, car service requests, and coordination with internal support departments. Rapport describes itself as a specialized division of FLIK Hospitality Group focused on guest and employee services, meeting and event planning, and conference center management. It emphasizes long-term career development, individual training and development, and participation in a global community. The posting states that Rapport does not engage in temporary contracts.
Requirements
- Two to three years of experience in a client service or reception position within a hospitality or corporate environment.
- Computer skills and knowledge of office technology and equipment.
Responsibilities
- Greet and assist visitors warmly, maintain eye contact, and address guests and clients by name whenever possible.
- Answer telephone calls professionally, accurately take messages, and handle or refer questions and requests appropriately.
- Monitor conference room activities on the floor and through the reservations system, including meeting times, attendees, and food and beverage orders.
- Advise appropriate staff members of changes in meeting room status and special requests.
- Implement established security procedures for arriving and departing visitors, contractors, and delivery persons.
- Provide hospitality information and assistance with way-finding, building amenities, commuting, transportation, community retail, neighborhood amenities, and organizational information.
- Handle car service requests for visitors and staff members.
- Communicate requests to internal support departments, including building maintenance, IT, AV technology, and the mail room.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and accidental death coverage
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off, varying by site and state
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts
- Paid parental leave
- Personal leave
- Additional paid and/or unpaid time off benefits in accordance with applicable laws
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
