Hospital Shuttle Driver - Mercy Hospital

Towne Park • Oklahoma City, OK

4d • Onsite

About The Position

The Shuttle Driver transports guests to and from the hospital and approved local destinations in a friendly, efficient, and courteous manner while following safe driving practices. The role also involves assisting guests with luggage, helping patrons enter and exit the vehicle, and maintaining vehicle activity and maintenance logs. Drivers learn pickup and destination points and information about property amenities and local attractions.

The driver communicates professionally with guests, location staff, and coworkers in person, by telephone, and by two-way radio. The role includes inspecting the vehicle at the start of each shift, monitoring and reporting vehicle damage or malfunctions, protecting confidential information in accordance with HIPAA requirements, and checking and cleaning wheelchairs. Specialized equipment such as wheelchair lifts may be used. Work is primarily outdoors, sometimes for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• One to three months of related experience or training, or an equivalent combination of education and experience.
• At least 21 years of age due to vehicle leasing contract requirements.
• Maintain a valid driver’s license at all times and pass annual or semiannual motor vehicle record checks.
• Pass a criminal background check, motor vehicle record check, drug screen, and other client requirements.
• Possess a current Medical Examiner’s Certificate and maintain an up-to-date license, applicable DOT endorsements, and biannual physical exam, as applicable.
• Complete Towne Park’s Wheelchair Safety Training course, as applicable.
• Ability to drive a manual transmission.
• Ability to read, write, and understand standard English, including simple instructions and correspondence, and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group settings.
• Ability to perform basic arithmetic with three-digit numbers and use American currency, understand 24-hour and military time, and understand rates based on elapsed time.
• Ability to communicate by telephone, two-way radio, and in person.
• Ability to meet the stated physical demands, including lifting and moving objects.

Responsibilities

• Shuttle guests to manager- and client-approved destinations, learning and remembering pickup and destination points.
• Learn information about property outlets, meeting rooms, amenities, local attractions, and parking rates.
• Communicate courteously and professionally with guests, location staff, and coworkers in person, by telephone, and by two-way radio.
• Greet guests promptly and maintain a friendly, professional demeanor, using appropriate salutations and guests’ last names when appropriate.
• Inspect the vehicle at the beginning of each shift, monitor its condition, and report and record damage or malfunctioning items.
• Assist guests with luggage and help patrons enter and exit the vehicle.
• Protect guest confidentiality in accordance with HIPAA requirements and maintain the security of client financial and identifying information.
• Check wheelchairs for safe operation before each use and clean them after each use.
• Use specialized equipment, such as wheelchair lifts, when required.
• Maintain vehicle activity and maintenance logs.

Benefits

• Employees accrue paid time off at 0.0192 hours per hour worked, up to 40 hours per calendar year.
• Employees accrue floating holiday time at 0.02 hours per hour worked, up to 32 hours per calendar year.
• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED