Hospital Shuttle Driver - Mercy Hospital

Towne Park • Oklahoma City, OK

5d

About The Position

The Shuttle Driver transports guests to and/or from the hospital and local area in a friendly, efficient, and courteous manner while following safe driving practices. The driver may assist guests with luggage and wheelchairs, help patrons enter and exit the vehicle, and maintain vehicle activity and maintenance logs. The role requires learning approved pickup and destination points and knowledge of property amenities and local attractions. Drivers communicate professionally with guests, location staff, and coworkers, protect guest confidentiality in accordance with HIPAA requirements, and inspect and monitor vehicles for safe operation. The work schedule fluctuates with business volume; the posting seeks availability Monday through Friday, 2:00 p.m. to 10:00 p.m. The majority of work is outdoors, sometimes for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• One to three months of related experience and/or training, or an equivalent combination of education and experience.
• At least 21 years of age due to vehicle leasing contract requirements.
• Valid driver’s license maintained at all times; must pass annual or semiannual motor vehicle record checks.
• Must pass a criminal background check, motor vehicle record check, drug screen, and other client requirements.
• Must possess a current Medical Examiner’s Certificate and maintain applicable license, DOT endorsements, and a biannual physical exam.
• Must be able to drive a manual-transmission vehicle.
• Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
• Ability to communicate information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic using numbers and American money, understand 24-hour and military time, and understand rates based on elapsed time.
• Must complete Towne Park Wheelchair Safety Training when applicable.
• Ability to meet the role’s physical demands, including extended sitting or standing, movement such as walking and climbing stairs, and lifting or exerting force as described in the posting.

Responsibilities

• Transport guests to approved destinations, including the hospital and local area, and learn pickup and destination points.
• Communicate with guests, location staff, and coworkers by telephone, two-way radio, and in person in a courteous, friendly, and professional manner.
• Greet and acknowledge guests promptly, maintain composure under pressure, and use appropriate greetings and guest names when appropriate.
• Inspect the vehicle at the beginning of each shift and monitor its condition; record malfunctions or damage and report them to the manager.
• Assist guests with luggage and help patrons enter and exit the vehicle.
• Protect guest confidentiality and client financial and identifying information.
• Check wheelchairs for safe operation before each use and clean them after use; use specialized equipment such as wheelchair lifts when required.
• Maintain vehicle activity and maintenance logs.

Benefits

• Accrual of paid time off, up to 40 hours per calendar year, subject to eligibility and plan terms.
• Accrual of floating holiday time, up to 32 hours per calendar year, subject to eligibility and plan terms.
• Eligibility to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility requirements.
• Eligibility to enroll in the company’s 401(k) retirement savings plan, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED