Hospital Operations Supervisor

Agiliti•Charleston, SC

8d•Onsite

About The Position

The Hospital Operations Supervisor leads daily activities at a hospital-based Asset360 account. The role oversees delivery of medical equipment to patient rooms and standby locations, retrieval of soiled equipment, equipment cleaning and processing, and equipment-tracking rounds in patient rooms with recording of each activity. The supervisor also manages medical equipment inventory, maximizes equipment utilization, provides in-service training to clinical staff, and maintains detailed customer records, including billing information. The supervisor may coordinate and supervise equipment management teams. The role requires maintaining customer relationships and directing the hospital team to provide a successful customer experience. It also includes overseeing equipment quality, inventory levels, staff training and development, team communication, and account performance. The position is based at Children Area Medical Center in Charleston, West Virginia. The listed shift is Monday through Friday, 8:00 a.m. to 4:30 p.m.; the posting also states that flexibility to work evenings, weekends, holidays, nights, and emergency off-hours may be required.

Requirements

Associate’s or bachelor’s degree preferred, or equivalent work experience.
One to two years of supervisor, management, or customer-excellence experience preferred.
Business and financial management understanding to assist with contract management and account margin maintenance.
Valid driver’s license.
Proficient computer skills, including Microsoft Office programs such as Word, Excel, and PowerPoint.
Able to lift and/or push 75 pounds.
Able to stand and walk for long periods of time.
May be required to obtain certain vaccinations or provide proof of current vaccination status based on customer and/or company requirements.

Nice To Haves

Associate’s or bachelor’s degree, or equivalent work experience.
One to two years of supervisor, management, or customer-excellence experience.
Knowledge of the healthcare industry, including understanding of or experience with hospital medical equipment.

Responsibilities

Lead the daily activities of a hospital-based Asset360 account.
Oversee delivery of medical equipment to patient rooms and standby locations, retrieval of soiled equipment, and equipment cleaning and processing.
Conduct equipment-tracking rounds throughout patient rooms and record each activity.
Manage medical equipment inventory and par levels in accordance with contract terms, pricing, and policies, and maximize equipment utilization.
Provide in-service training to clinical staff and maintain detailed customer records, including billing information.
Coordinate and supervise equipment management teams as needed.
Manage customer relationships and provide leadership and direction to the hospital team to support a successful customer experience.
Ensure prompt and courteous service to customers in person, by phone, and by email.
Identify and resolve customer and staff concerns, discrepancies, and disagreements using conflict-resolution skills.
Manage missing and lost equipment, accessories, and software upgrades.
Review and perform equipment audits to verify product quality, and ensure technicians clean, test, deliver, and retrieve equipment properly.
Promote communication among team members to create visibility for internal staff and customers.
Recruit, train, and develop hospital service technicians.
Provide cross and lateral training, encourage continuous improvement and teamwork, and give ongoing feedback with focused improvement actions.
Hold self and staff accountable for completing assignments.
Partner with Account Executives, the Operations Manager, and the Divisional Operations Director on customer meetings and calls as appropriate.
Promote revenue growth, cost containment, and expansion of services with customers.
Perform other assigned duties.