Hospital Liaison & Emergency Patient Care Manager

Topaz HR•Lakewood, CO

About The Position

A growing healthcare advocacy organization is seeking a compassionate, high-energy professional to serve as a trusted resource for patients and families facing medical challenges. Reporting directly to the CEO and working closely with the COO and Care Coordination team, this individual helps patients navigate complex healthcare situations, coordinate access to appropriate resources, and receive support during urgent and time-sensitive circumstances. The ideal candidate is people-oriented, passionate about helping others, builds relationships naturally, and takes ownership of ensuring patients receive the guidance and advocacy they need. The organization helps patients and families navigate complex medical challenges through care coordination, patient advocacy, hospital relationships, medical referrals, and access to specialized treatment resources. The role offers meaningful, mission-driven work with community impact, direct interaction with executive leadership, professional growth opportunities, and a collaborative team environment.

Requirements

At least 5 years of experience in operations, care coordination, healthcare administration, or patient advocacy.
A background in healthcare, medicine, EMS, nursing, or a similar field.
Fluency in English and Yiddish.
Exceptional interpersonal and communication skills.
Strong organizational abilities and excellent attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Resourcefulness and the ability to remain calm under pressure.
Passion for helping people and making a meaningful impact.
Self-starter with a strong sense of ownership and accountability.
Comfort with being available to assist with urgent situations outside traditional business hours.

Responsibilities

Serve as a primary point of contact for patients and families seeking assistance.
Assess each situation and connect patients with the appropriate internal department, specialist, or resource.
Advocate for patients facing challenges or barriers with hospitals, providers, insurance companies, or healthcare systems.
Coordinate communication among patients, families, physicians, hospitals, and internal team members.
Help facilitate hospital transfers, specialist referrals, and other time-sensitive care needs.
Build and maintain strong relationships with physicians, hospital staff, care managers, and healthcare organizations.
Work with the CEO, COO, and coordinators to ensure seamless case management and follow-through.
Monitor active cases and ensure patients receive timely updates and ongoing support.
Assist with urgent and after-hours situations when needed.
Maintain accurate records and case documentation.