Patient Care Liaison - Emergency Department (Per Diem)

Sturdy Memorial Hospital•Attleboro, MA

1d•$20 - $30

About The Position

The Patient Care Liaison in the Emergency Department provides general support and comfort to patients, families, and visitors. The liaison advocates for patients and families by communicating issues and concerns and seeking resolution through appropriate channels, and provides information or direction to patients who have questions or problems. The position requires effective communication with people of all ages served within the scope of the role and the ability to perform essential functions without posing a direct threat to workplace health and safety, with or without reasonable accommodation.

Requirements

Demonstrate the knowledge and skills needed to assist in providing care to patients.
Possess excellent interpersonal, communication, and adaptability skills.
Create a favorable image in relationships with the Emergency Department and hospital as a whole.
Demonstrate commitment to customer relations, continuous quality improvement, and preventing errors from reaching patients.
Effectively communicate with all age levels served within the scope of the position and assigned areas.
Be able to perform the essential functions of the position without posing a direct threat to the health and safety of themselves or others, with or without reasonable accommodation.
High school graduate or equivalent.

Responsibilities

Provide general support and comfort to patients, families, and visitors.
Advocate for patients and families by communicating issues and concerns and seeking resolution through appropriate channels.
Provide information and direction to patients with questions or problems.
Respond positively and in a timely manner to the needs of patients, families, co-workers, and physicians.
Develop and maintain positive relationships across areas of responsibility.
Support customer relations, continuous quality improvement, and efforts to prevent errors from reaching patients.