Cloverkey 128 Hospital Gift Shop Sales Assoc.

Cloverkey LLC•Chandler, AZ

1d•Onsite

About The Position

The Sales Associate delivers customer service, supports store goals, maintains a clean and orderly gift shop, and handles cash transactions. The role includes assisting customers, following company and hospital policies, and building positive relationships with hospital contacts and volunteers. This is a part-time position with approximately 25.5 scheduled hours per week: Sunday 9:45 a.m.–4:15 p.m., Monday 10:00 a.m.–4:00 p.m., Tuesday 1:30 p.m.–8:15 p.m., and Thursday 2:00 p.m.–8:15 p.m. The work is primarily inside climate-controlled buildings. The pace is self-directed and requires working quickly and accurately in an often fast-paced, demanding environment.

Requirements

High school diploma or equivalent.
Ability to stand for long periods.
Strong customer service skills and ability to build rapport with customers.
Excellent phone etiquette and communication skills.
Basic math skills for processing transactions.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Effective time-management skills to prioritize tasks and meet deadlines.

Nice To Haves

Previous experience in gift sales or a related field.
Strong sales skills, including the ability to upsell and cross-sell products.

Responsibilities

Provide exceptional customer service by greeting customers when they enter, thanking them for purchases, and inviting them back as they leave.
Meet store performance objectives and support sales goals and store events as directed by the corporate office and Store Manager.
Clock in and out according to the scheduled work slot to help keep the store within its weekly budgeted hours.
Keep the store clean and presentable, including dusting shelves, removing trash, cleaning spots, organizing and displaying items according to corporate standards, and following infection-prevention cleanliness requirements and cleaning schedules.
Handle personal cash responsibilities, including counting the register drawer at the start of each shift and counting it with the incoming employee or Store Manager during a shift change.
Follow company policies for accepting credit cards and other payment methods, including cash, payroll deduction, and hospital charge accounts.
Record cash overages or shortages according to company policy and immediately notify the Store Manager of unexplained differences greater than $10.
Follow hospital and Cloverkey policies regarding personal appearance, attendance, and customer service, and follow supervisor instructions and the work schedule.
Build and maintain a good relationship with the hospital contact.
Respect and understand the role of hospital and gift shop volunteers, if applicable.