Cloverkey 125 Gift Shop Shift Supervisor PT

Cloverkey LLC•Chicago, IL

About The Position

Cloverkey is seeking a part-time Shift Supervisor for its hospital gift shop. The role supports the Store Manager in sales performance, customer service, visual presentation, staff training, inventory controls, cash handling, and compliance with company policies. The supervisor may also ensure the shop opens when Sales Associates cannot arrange coverage and the Store Manager is unable to work scheduled hours. The schedule is 20–25 hours per week, with morning and weekend availability. Hospital onboarding requires a pre-employment 10-panel drug screen.

Requirements

High school diploma or equivalent.
Previous retail experience, preferably one year.
Cash-handling experience, preferably one year.
Supervisory experience, preferably six months to one year.
Ability to stand for long periods.
Strong customer service skills and ability to build rapport with customers.
Excellent phone etiquette and communication skills.
Basic math skills for processing transactions.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong sales skills, including upselling and cross-selling.
Effective time-management skills to prioritize tasks and meet deadlines.

Nice To Haves

Basic computer skills; familiarity with point-of-sale tracking technology is a plus.
Previous experience in gift sales or a related field.

Responsibilities

Help customers by providing information, answering questions, obtaining requested merchandise, completing payment transactions, and preparing merchandise for delivery.
Assist the Store Manager in meeting or exceeding sales plans and target metrics.
Ensure consistent execution of company marketing and visual presentation.
Set up advertising displays and arrange merchandise to promote sales.
Train staff to drive sales through product knowledge and customer service standards.
Ensure compliance with policies and procedures and report concerns to the Store Manager.
Maintain inventory controls, facilitate inventory transactions and bulk counts as guided by senior management, and receive incoming product shipments as required.
Secure the store at closing by checking that doors, alarms, and safes are secured.
Handle cash according to company policy, including counting the register drawer at the start of a shift and coordinating drawer counts during shift changes.
Follow company procedures for credit cards and other payment methods, record cash overages or shortages, and promptly notify the Store Manager of unexplained differences greater than $10.
Ensure the gift shop opens when Sales Associates cannot secure a replacement and the Store Manager cannot work scheduled hours.
Maintain a clean and tidy workspace, including supervising cleaning services.
Perform other responsibilities as required.