PT Seasonal Associate, Gift Shop

Travel + Leisure Co. • Bend, OR

7d

About The Position

The Gift Shop Associate handles gift shop sales, merchandise stocking and presentation, and payment collection while maintaining a professional appearance and a cordial attitude toward resort guests and staff. The associate promotes resort standards and provides service directly or refers requests to the appropriate department manager to exceed guest expectations.

The role includes assisting customers with selections, processing transactions, receiving and stocking merchandise, maintaining attractive displays, keeping food outlets and food-and-beverage stations clean, and helping with store inventories. The associate also provides excellent guest service, responds to inquiries and concerns, recommends service recovery actions when appropriate, and coordinates with other departments to support teamwork and quality service. The role requires compliance with internal audit, quality assurance, loss prevention, resort operating procedures, guest service procedures, and standard operating procedures.

Requirements

• Excellent communication and cash-handling skills.
• Ability to read and comprehend routine instructions, short correspondence, and memos.
• Ability to give high priority to customer service.
• Ability to solve problems with minimal guidance.
• Maintain a professional appearance and a positive, can-do attitude toward guests and staff.
• Ability to multitask and work in a fast-paced environment.
• People-oriented and able to work independently or with others as needed.
• Ability to frequently change activities while operating a cash register.

Responsibilities

• Assist customers with purchase selections and process sales transactions.
• Collect payments from guests.
• Receive and stock merchandise.
• Create and maintain attractive store displays.
• Keep the food outlet neat and clean throughout the shift.
• Clean food and beverage stations so the area is ready for the next shift.
• Assist in conducting store inventories.
• Maintain positive customer and associate relationships.
• Provide excellent customer service in a resort gift shop environment.
• Respond appropriately to guest inquiries and concerns to ensure guest satisfaction.
• Make appropriate service recovery recommendations.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Comply with Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid time off, parental leave, and holidays, depending on position; temporary and seasonal associates are ineligible for paid time off
• Wish Day paid time to volunteer at an approved organization
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed