Supv, Gift Shop

UPMC•Harrisburg, PA

3d•Onsite

About The Position

The Gift Shop Supervisor is a full-time position supporting the Gift Shop Manager and supervising and coordinating assigned personnel who carry out Gift Shop activities and daily functions. The role supports five campus gift shops—Harrisburg, Community, West Shore, Memorial, and Lititz—as needed, and oversees part-time and volunteer staff. Reliable transportation is required. The posted schedule is Monday through Friday, 8:00 a.m. to 4:00 p.m.; weekends and holidays are included, and schedule flexibility is required. The hiring manager will explain the schedule further during the interview. The position supports retail operations across the shops, including customer service, staff training, cash control, deposits, merchandise purchasing and inventory, displays, pricing, marketing, vendor communications, and holiday sales. It also handles floral ordering and preparation or maintenance through an outside vendor, processes end-of-day paperwork and deposits, prepares transactions for Brinks pickup, tracks outstanding receipts, and supports the Manager with buying trips and requests from the hospital administration.

Requirements

Bachelor’s degree in business administration or a related field.
Five years of retail experience, including buying and inventory control.
Two years of experience in a supervisory capacity.
Interpersonal and communication skills to interact effectively with the Volunteer Service Board and other departments and courteously with Gift Shop patrons.
Supervisory skills to plan, organize, and direct department staff.
Ability to serve patrons effectively, stock inventory, and understand shop operations.
Ability to operate a computer, cash register, and charge machine.
Retail and customer service experience is required.
Reliable transportation is required.
Flexibility to work a schedule that includes weekends and holidays.

Responsibilities

Orient and train staff on customer service, the POS system, paperwork, and daily procedures.
Follow and enforce departmental policies and procedures for cash control, daily deposits, and banking, including change for change bags.
Oversee part-time and volunteer staff at five campus gift shops and contribute to performance evaluations for part-time positions.
Schedule and help implement new procedures, new products, and extended-hour holiday sales as needed.
Assist with ordering and buying merchandise for all shops, displaying and pricing merchandise, sorting items, and transporting them to shops.
Identify opportunities for sales and promotions and implement effective marketing mechanisms.
Communicate with vendors as needed.
Order or select flowers in person; transport them to Southgate for vase arrangement and pricing, then divide and transport them to the shops, or order and maintain flowers through an outside vendor.
Clean the floral preparation area after use, including sweeping the floor, wiping counters, emptying water buckets, and taking trash to the dumpster.
Order helium, bags, tissue paper, phone chargers, vases, and other supplies as needed.
Process end-of-day paperwork and deposits from each shop.
Prepare for Brinks pickup in the designated safe and return transaction paperwork to CGOH for filing in the appropriate folders.
Track outstanding receipts on the TBE report and process them promptly through the system.
Contact vendors to pay invoices by credit card, check backorder status, and obtain ship dates.
Support the Manager on Atlanta buying trips for merchandise for all gift shops.
Follow mandatory reporting procedures for incidents or serious events that affected or could have affected patient and staff safety.
Assist the Manager in responding to Gift Shop and hospital administration needs, including gift baskets, donations, and emergent needs.