Hospital Director of Operations

Ethos Veterinary Health•Vancouver, WA

3d•$140 - $170•Onsite

About The Position

Pacific Northwest Pet ER & Specialty Center is a 24/7 emergency and specialty hospital located in Vancouver, WA, just outside Portland, OR. We offer advanced veterinary technology, including MRI, CT and more, in a supportive work environment focused on wellness and mental health. We are seeking a visionary and dynamic Hospital Director of Operations (HD) to lead a large, multi-specialty veterinary hospital. This leader will oversee the hospital’s day-to-day operations, ensuring the highest quality of care for animals while driving financial and operational excellence. The ideal candidate will have extensive experience in matrixed organizations, a passion for veterinary medicine, and a track record of building collaborative, high-performing teams. You will play a critical role in envisioning the future, driving innovation, and engaging cross-functional teams, including support center colleagues, to foster an environment where excellence and compassion thrive. Pacific Northwest Pet ER and Specialty Center (Pacwest) is part of the Ethos Veterinary Health (Ethos) network of hospitals, and the HD will report into Ethos Field Leadership. To be successful they will need to build strong partnerships with the local team; including the Medical Director and Hospital Management team to support clinical excellence and high-quality patient care.

Requirements

5–10+ years of senior leadership experience in veterinary hospital operations, healthcare, or retail, ideally in a multi-specialty or matrixed setting.
Proven ability to lead cross-functional teams, drive strategic and operational initiatives, and foster inclusive collaboration.
Strong business acumen with demonstrated experience successfully managing hospital financials, budgeting, and full P&L accountability.
Proven experience building and scaling high-performing teams, driving engagement, and supporting professional development resulting in measurable improvements to hospital financials and EBITDA.
Bachelor’s Degree ideal.
Advanced degree is a plus; MHA/MBA

Responsibilities

Envision the future of the hospital in alignment with Ethos Veterinary Health’s mission, identifying opportunities to evolve care delivery and operations.
Make high-quality, evidence-informed decisions that shape long-term hospital strategy and deliver sustainable results.
Lead through complexity and ambiguity with confidence and foresight, ensuring clarity of direction and purpose.
Drive hospital innovation by leading the adoption of new technologies, systems, and operational best practices.
Lead continuous improvement efforts to streamline workflows and elevate both the patient and client experience.
Use data and key performance metrics to guide decision-making and improve hospital-wide effectiveness.
Responsible for driving positive client and patient experiences by leading management teams and staff to deliver high-quality care and service, supporting the organization’s reputation and fostering patient satisfaction.
Build strong, trust-based partnerships across hospital teams, support center colleagues, referring veterinarians, and community stakeholders.
Foster transparent communication across all levels of the hospital, aligning teams toward shared goals.
Balance diverse stakeholder perspectives to support inclusive, strategic decision-making.
Develop and lead a high-performing hospital team by investing in coaching, mentorship, and continuous learning.
Build a hospital culture rooted in trust, accountability, curiosity, and personal growth.
Identify and grow future leaders while supporting staff development at every level.
Lead financial operations, including budgeting, forecasting, and managing the hospital’s P&L to ensure long-term sustainability.
Partners intentionally with Ethos Leadership to ensure alignment on hospital goals, fostering trust, transparency, and a shared understanding of performance expectations and outcomes in order to drive the execution of hospital priorities.
Demonstrate accountability and adaptability, responding swiftly and effectively to changing priorities.
Inspire teams by connecting daily work to the broader mission of Ethos Veterinary Health and the hospital’s purpose.
Lead by example—bringing optimism, compassion, and clarity to your leadership.
Foster a resilient and mission-driven culture that embraces change and celebrates collective success.