Director of Operations

EPIC Health System LLC•Houston, TX

8d•Onsite

About The Position

At EPIC Health, we’re on a mission to revolutionize healthcare delivery with relentless focus, innovation, and compassion. As the Director of Operations, you’ll be a pivotal leader in driving efficiency, enhancing patient care, and fostering a culture of excellence across our healthcare network. If you’re a strategic thinker with a proven track record of operational leadership, we want you on our team.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, or a related field required; Master’s degree preferred.
Minimum of 5–7 years of progressive healthcare operations leadership experience.
Experience overseeing multi-site healthcare operations, ambulatory care, primary care, specialty care, or value-based care programs preferred.
Strong understanding of healthcare regulations, compliance requirements, and industry standards.
Experience managing budgets, operational performance, and cross-functional teams.
Strong analytical, problem-solving, and decision-making abilities.
Exceptional communication, negotiation, and interpersonal skills.
Proven success leading teams and managing complex projects in a healthcare environment.
Proficiency in healthcare management software, data analysis tools, EHR systems, and Microsoft Office Suite.
Ability to thrive in a fast-paced, growth-oriented healthcare organization.

Nice To Haves

Certification in Healthcare Administration (e.g., Certified Healthcare Executive, Certified Medical Practice Executive).
Experience managing multi-location healthcare facilities or large-scale healthcare operations.
Bilingual in Spanish or Mandarin is highly preferred to effectively support Houston’s diverse patient population.
Experience working with underserved, multicultural, and multilingual communities is strongly preferred.

Responsibilities

Develop and execute strategic plans to optimize operational efficiency, quality of care, and patient satisfaction.
Collaborate with senior leadership to align operational goals with EPIC Health’s mission and long-term vision.
Drive growth initiatives and operational scalability across multiple healthcare locations.
Oversee daily operations, including staffing, resource allocation, and workflow optimization.
Ensure compliance with healthcare regulations, quality standards, and best practices.
Identify and implement process improvements to enhance service delivery and patient outcomes.
Support clinic leaders and department managers in achieving operational and financial goals.
Develop and manage budgets, control expenses, and maximize revenue streams.
Identify opportunities for cost savings and revenue enhancement while maintaining quality standards.
Monitor key performance indicators and operational metrics to ensure organizational success.
Lead initiatives to monitor and improve the quality of healthcare services, patient outcomes, and patient satisfaction.
Implement performance metrics and benchmarking to drive continuous improvement.
Promote a culture of accountability, excellence, and patient-centered care.
Recruit, mentor, and inspire a high-performing team, fostering a culture of collaboration and growth.
Provide leadership and guidance to staff, promoting professional development and engagement.
Build succession plans and leadership development strategies across the organization.
Build strong relationships with physicians, clinical staff, administrators, and external partners.
Collaborate across departments to ensure alignment and operational success.
Serve as a key liaison between executive leadership and frontline operations teams.
Evaluate and implement technology solutions to streamline operations and enhance productivity.
Stay informed on emerging trends and innovations in healthcare technology.
Leverage data analytics and reporting tools to support operational decision-making.
Identify and mitigate operational risks, ensuring compliance with legal and regulatory standards.
Develop and enforce policies and procedures to safeguard the organization’s reputation and assets.