Director of Operations

City Wide Facility Solutions•Memphis, TN

8d•Onsite

About The Position

The Director of Operations is responsible for leading all operational activities within the Memphis market. This executive-level leader will oversee Facility Solutions Managers, client retention, contractor performance, service delivery, operational profitability, and employee development. The ideal candidate is a strong people leader who thrives in a fast-paced environment, excels at relationship management, and has a proven track record of developing teams and driving operational results. City Wide Facility Solutions stands out as a nationally acclaimed leader in commercial building maintenance and facility management, proudly supporting businesses through a vast network of over 115 locations across the United States and Canada. We make facility management effortless by seamlessly coordinating a wide array of services—including janitorial, floor care, landscaping, snow removal, window washing, and much more—providing our clients with a single, trusted partner to handle all their building needs. This allows them to concentrate on what matters most: growing their business. Rooted in unwavering customer service, strong relationships, and operational excellence, City Wide continues to rapidly grow and earn its reputation as one of the most respected companies in the facility solutions industry.

Requirements

Bachelor's Degree or equivalent professional experience.
10+ years of operations leadership experience.
10+ years of team management experience.
Experience managing customer-facing service operations.
Strong financial and budget management experience.
Proficiency in Microsoft Office Suite and CRM systems.

Nice To Haves

Facility services, commercial maintenance, janitorial, or property management experience.
Experience managing independent contractor relationships.

Responsibilities

Lead, coach, and develop Facility Solutions Managers and operational personnel.
Recruit, hire, onboard, and train operational team members.
Maintain client retention rates exceeding 90%.
Oversee service delivery operations across the market.
Manage operational budgets and departmental expenses.
Achieve annual revenue, profitability, and growth objectives.
Develop and maintain strong relationships with independent contractors and vendors.
Partner with the sales team to support growth and cross-selling opportunities.
Participate in all major new client starts and oversee successful onboarding.
Ensure inspections, follow-up actions, and CRM records are maintained.
Personally manage and develop 6–10 Facility Solutions Managers.
Spend at least 50% of time in the field with clients, employees, and contractors.