Hospital Director of Operations

Ethos Veterinary Health•Anchorage, AK

2d•$130,000 - $160,000•Onsite

About The Position

We’re searching for a committed, experienced Hospital Director of Operations to join our dynamic team at PET Emergency Treatment (PET ER)—a thriving, 24-hour emergency and specialty hospital in beautiful Anchorage Alaska—you’ll be joining an organization that is all about delivering superior veterinary care with compassion! PET ER provides specialty and 24-hour emergency care services to pets and their owners in the Anchorage bowl and surrounding communities. Our highly skilled veterinarians and staff are dedicated to serving animals with exceptional specialty, emergency and referral care, providing compassion to the people who love them, and supporting the local veterinary community at any time of day or night. Being in Alaska we can get called upon to support the Iditarod and occasional work with Sea Life Center. PET is proudly accredited by the American Animal Hospital Association. This is more than an operational role—it’s a mission-driven leadership opportunity to envision the future of veterinary care, drive innovation, and inspire teams to deliver exceptional outcomes. If you’re ready to lead with purpose, we invite you to apply. If you have a strong background in clinical operations, financial management, and developing high-performing teams, we’d love to hear from you! This role is essential to the daily success of our hospital and offers a chance to make a significant impact.

Requirements

5–10+ years of senior leadership experience in veterinary hospital operations, healthcare, or retail, ideally in a multi-specialty or matrixed setting.
Proven ability to lead cross-functional teams, drive strategic and operational initiatives, and foster inclusive collaboration.
Strong business acumen with demonstrated experience successfully managing hospital financials, budgeting, and full P&L accountability.
Proven experience building and scaling high-performing teams, driving engagement, and supporting professional development resulting in measurable improvements to hospital financials and EBITDA.
Bachelor’s Degree ideal.
Advanced degree is a plus; MHA/MBA

Responsibilities

Envision the future of the hospital in alignment with Ethos Veterinary Health’s mission, identifying opportunities to evolve care delivery and operations.
Make high-quality, evidence-informed decisions that shape long-term hospital strategy and deliver sustainable results.
Lead through complexity and ambiguity with confidence and foresight, ensuring clarity of direction and purpose.
Drive hospital innovation by leading the adoption of new technologies, systems, and operational best practices.
Lead continuous improvement efforts to streamline workflows and elevate both the patient and client experience.
Use data and key performance metrics to guide decision-making and improve hospital-wide effectiveness.
Responsible for driving positive client and patient experiences by leading management teams and staff to deliver high-quality care and service, supporting the organization’s reputation and fostering patient satisfaction.
Build strong, trust-based partnerships across hospital teams, support center colleagues, referring veterinarians, and community stakeholders.
Foster transparent communication across all levels of the hospital, aligning teams toward shared goals.
Balance diverse stakeholder perspectives to support inclusive, strategic decision-making.
Develop and lead a high-performing hospital team by investing in coaching, mentorship, and continuous learning.
Build a hospital culture rooted in trust, accountability, curiosity, and personal growth.
Identify and grow future leaders while supporting staff development at every level.
Lead financial operations, including budgeting, forecasting, and managing the hospital’s P&L to ensure long-term sustainability.
Partners intentionally with Ethos Leadership to ensure alignment on hospital goals, fostering trust, transparency, and a shared understanding of performance expectations and outcomes in order to drive the execution of hospital priorities.
Demonstrate accountability and adaptability, responding swiftly and effectively to changing priorities.
Inspire teams by connecting daily work to the broader mission of Ethos Veterinary Health and the hospital’s purpose.
Lead by example—bringing optimism, compassion, and clarity to your leadership.
Foster a resilient and mission-driven culture that embraces change and celebrates collective success.