Hospital Communications Representative/Telecom Dispatcher/PBX

University of Washington•Seattle, WA

26d

About The Position

UW Medicine Operator Services is hiring a Hospital Communications Representative to support patient- and family-centered care at University of Washington Medical Center and Harborview Medical Center. The position is part of the UW Medicine Telecom Team, which provides 24/7 switchboard coverage and receives and routes calls for patients, families, and staff. The team emphasizes excellent customer service, timely responses, accurate dispatch and paging, and courteous call processing. This regular, 100% FTE position works a first-shift schedule Saturday through Wednesday, 6:45 a.m. to 3:15 p.m. The listed pay range is $21.63 to $26.63 per hour. The position is represented by SEIU Local 925 Nonsupervisory.

Requirements

High school diploma or GED certificate and one year of experience as a Telephone Communications Operator or equivalent; six months of additional qualifying experience may substitute for the required education.
Excellent customer-service skills.
Ability to work in a team setting.
Computer skills, including competent keyboard abilities.
Equivalent education and/or experience may substitute for minimum qualifications except where legal requirements, such as a license, certification, or registration, apply.

Responsibilities

Answer incoming calls to the medical centers’ main telephone numbers.
Transfer external and internal calls.
Provide visitor information and general customer-service reception.
Receive and dispatch emergency communications, including trauma codes, code blue, and other medical emergencies.
Provide paging services for patients, staff, and medical providers.
Monitor and respond to alarms.