PBX Communications Operator
About The Position
The PBX Communications Operator responds to guest inquiries and requests by telephone, resolving issues in a timely, friendly, and efficient manner. The operator provides information about hotel facilities and services, handles and accurately relays messages, and responds to emergencies by documenting and sharing comprehensive information with the appropriate parties. The role operates office equipment, including computers, a PBX system, fax machine, and email. This is a full-time, year-round position at the Hilton Myrtle Beach Resort. A flexible schedule is required, including second shift, weekends, and holidays.
Requirements
- A flexible schedule is required, including second shift, weekends, and holidays.
Responsibilities
- Respond to guest inquiries and requests and resolve issues by telephone in a timely, friendly, and efficient manner.
- Provide information about and demonstrate knowledge of hotel facilities and services.
- Respond to emergencies and document and relay comprehensive, accurate information to the proper parties.
- Accept and deliver messages promptly and accurately, using proper grammar and spelling.
- Operate office equipment, including computers, a PBX system, fax machine, and email.
Benefits
- Free lunch
- Free health club membership
- Discounted travel program benefits for team members and their family
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
