Hospital Communications Representative/Telecom Dispatcher/PBX
About The Position
UW Medicine Operator Services is hiring a Hospital Communications Representative/Telecom Dispatcher/PBX to support patient- and family-centered care at University of Washington Medical Center and Harborview Medical Center. The role provides courteous, prompt telephone and reception services to internal and external callers, helping connect them with the people and information they need. The UW Medicine Telecom Team provides 24/7 switchboard coverage, routing calls for patients, families, and staff and emphasizing excellent customer service, timely response, accurate dispatch and paging, and courteous call processing. This is a regular, 100% FTE position on the day shift, working Friday through Tuesday from 6:30 a.m. to 3:00 p.m. The listed pay range is $21.63 to $26.63 per hour. The position is represented by SEIU Local 925 Nonsupervisory.
Requirements
- High school diploma or GED certificate, and one year of experience as a Telephone Communications Operator or equivalent; six months of additional qualifying experience may substitute for the required education.
- Excellent customer service skills.
- Ability to work in a team setting.
- Computer skills, including competent keyboard abilities.
- Equivalent education and/or experience may substitute for minimum qualifications except where legal requirements, such as a license, certification, and/or registration, apply.
Responsibilities
- Answer incoming calls to the medical centers’ main telephone numbers.
- Transfer internal and external calls.
- Provide visitor information and general customer service reception.
- Receive and dispatch emergency communications, including trauma codes, code blue, and other medical emergencies.
- Provide paging services for patients, staff, and medical providers.
- Monitor and respond to alarms.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
