Telecom Engineer I - Unified Communications
About The Position
The Telecom Engineer I will support a major enterprise-wide Cisco voice and collaboration deployment, working closely with a lead engineer to assist with implementation, provisioning, migration, and support of approximately 6,000 Cisco IP phones across a large healthcare enterprise. The role offers experience with Cisco Unified Communications Manager (CUCM), VoIP technologies, and enterprise collaboration solutions. This is a contract position based onsite in Hackensack, New Jersey, five days per week. The stated pay range is $50.00–$55.00 per hour. Eligible benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a Health Spending Account; transportation benefits; an Employee Assistance Program; and time off or leave.
Requirements
- Experience supporting telecommunications or unified communications environments.
- Hands-on experience with Cisco Unified Communications Manager (CUCM).
- Experience provisioning and configuring Cisco IP phones.
- Knowledge of VoIP technologies and voice services.
- Experience performing moves, adds, and changes (MACs).
- Strong troubleshooting and customer support skills.
- Experience supporting collaboration and voice communication platforms.
- Ability to work effectively in a team-oriented environment under the direction of engineers.
- Strong communication and organizational skills.
- Ability to work onsite in Hackensack, New Jersey, five days per week.
Nice To Haves
- Telecom engineering or telecommunications systems experience in an enterprise environment.
- Familiarity with Cisco voice and collaboration technologies.
- Understanding of VoIP-related networking concepts, including VLANs, Quality of Service (QoS), and IP addressing.
- Experience documenting configurations, deployments, and troubleshooting procedures.
- Experience supporting large-scale technology rollouts.
- Interest in developing a career in unified communications and Cisco collaboration technologies.
Responsibilities
- Assist with deployment and rollout of approximately 6,000 Cisco IP phones across multiple locations.
- Provision, configure, and validate Cisco IP phones in a Cisco Unified Communications Manager (CUCM) environment.
- Support phone and user migrations and telecom cutover activities.
- Perform moves, adds, and changes for phones, extensions, and user profiles.
- Troubleshoot VoIP, telephony, and collaboration-related issues, escalating complex problems when necessary.
- Provide Tier 1 support for telecom incidents, requests, and service tickets.
- Test and verify telecom changes and device functionality.
- Maintain accurate documentation of phone inventory, configurations, and completed changes.
- Collaborate with engineering and support teams to maintain consistent deployment standards.
- Communicate with end users and stakeholders throughout deployment and support activities.
Benefits
- Medical, dental, and vision coverage, subject to eligibility.
- Critical illness, accident, and hospital coverage, subject to eligibility.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available.
- Voluntary life and AD&D insurance for the employee and dependents.
- Short- and long-term disability coverage.
- Health Spending Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Time off or leave, including PTO, vacation, or sick leave.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
