Communications Representative - DeKalb PBX - PRN

HH Health System • Fort Payne, AL

6d

About The Position

The Communications Representative serves as a PBX (Private Branch Exchange) Operator and is often the first point of contact between the public and the hospital. The role handles caller interactions that can shape a person’s experience with the hospital, including inquiries about patients, bills, and whether to visit the emergency room. The position also supports hospital communications, patient safety, and administrative operations.

Requirements

• High school diploma or GED equivalent.
• At least 6 months of customer service experience.
• Knowledge of computers and other standard office equipment.

Responsibilities

• Connect calls between hospital departments.
• Contact providers who are on call.
• Announce codes and notify the appropriate people when alarms sound.
• Answer calls from emergency telephones located outside and ensure the emergency room is notified and responds to people in distress.
• Maintain a balanced cash drawer.
• Verify reference labs.
• Sign off on cash deposits.
• Witness mortuary pickups of decedents.
• Ensure the medical records office receives the record.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED