Communications Representative - DeKalb PBX - PRN

Huntsville Hospital Health System • Fort Payne, AL

7d

About The Position

The Communications Representative serves as a PBX (Private Branch Exchange) Operator and is often the public’s first point of contact with the hospital. The position handles incoming calls and helps callers with inquiries about patients, bills, and emergency care. It also supports communication across hospital departments, provider notification, emergency response, and administrative processes. The role contributes to patient safety, the hospital’s public perception, and smooth administrative operations.

Requirements

• High school diploma or GED equivalent.
• At least 6 months of customer service experience.
• Knowledge of computers and other standard office equipment.

Responsibilities

• Answer calls from the public, including inquiries about patients, bills, and whether callers should come to the emergency room.
• Connect calls between hospital departments.
• Contact providers who are on call.
• Announce codes and notify the appropriate people when alarms sound.
• Answer calls from emergency telephones located outside the hospital and ensure the emergency room is notified and responds to the person in distress.
• Maintain a balanced cash drawer.
• Verify reference labs.
• Sign off on cash deposits.
• Witness mortuary pickups of decedents and ensure the medical records office receives the record.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED