Hospital Call Center Scheduler

Lifepoint Health • Brentwood, TN

20h • Remote

About The Position

The Hospital Call Center Scheduler works with the Centralized Scheduling Department to support scheduling for primary care practices. This remote position answers inbound patient calls and schedules appointments, helping patients with their requests and concerns while providing professional, accurate, and confidential service. The role uses multiple software systems and a documentation system, and requires the ability to work effectively in a remote team environment.

The position is full time, Monday through Friday, 8:30 a.m. to 5:00 p.m. The listed salary range is $15–$19. Applicants must live in the United States. The employer provides a range of health, income-protection, education, retirement, wellness, and professional-development benefits.

Requirements

• High school diploma or GED.
• Two years of related experience in a medical setting, or one year of previous healthcare call center or customer service experience, or three or more years of call center experience.
• Basic healthcare knowledge.
• Proficient user knowledge of Windows Office programs, including Word, Excel, and PowerPoint, and ability to learn specialized computer applications.
• Professional, articulate communication style.
• Ability to multitask across several computer applications while holding a conversation with a client.
• Excellent attention to detail and accurate data entry.
• Flexibility to adapt quickly to a new business environment.
• Ability to work in a remote team environment.
• Must live in the United States.
• Internet download speed of 100 Mbps and upload speed of 20 Mbps.

Nice To Haves

• Associate degree or bachelor's degree preferred.
• Ability to type a minimum of 25 words per minute.

Responsibilities

• Answer inbound patient scheduling calls in accordance with department service-level goals and address patient concerns satisfactorily.
• Schedule, reschedule, and cancel primary care appointments accurately by following practice protocols and using scheduling tools.
• Collect and enter required patient demographic and insurance information accurately.
• Use professional communication etiquette and listening skills to help patients with scheduling needs.
• Build a safe and trustworthy environment with patients using scripted and non-scripted communication methods.
• De-escalate situations involving dissatisfied customers and offer patient assistance and support.
• Escalate problems to management as needed.
• Use and navigate multiple software systems using dual monitors.
• Maintain accurate and current information in the documentation system.
• Maintain confidentiality of account information and provide exceptional customer service.
• Assist with other projects as assigned by management.

Benefits

• Comprehensive medical, dental, and vision plans.
• Flexible-spending and health-savings accounts.
• Income-protection programs, including life, accident, and critical-injury insurance; short- and long-term disability; and identity theft coverage.
• Tuition reimbursement and loan assistance.
• 401(k) matching.
• Employee assistance program, including mental, physical, and financial wellness.
• Professional development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED