Call Center Scheduler

Western University of Health Sciences • Pomona, CA

1d

About The Position

Coordinate all appointment scheduling activities and ensure that telephone calls are adequately screened and transferred, and that messages are accurately taken and delivered for the assigned service under the direction of the Director of Operations. The role is also responsible for registration and insurance (eligibility) authorization (HMO/PPO) to help ensure payment for services provided by the Family Medicine Department, OMM, PMR, Pediatrics, and Specialty Providers.

Requirements

• High school diploma or GED.
• Excellent telephone and customer service etiquette.

Nice To Haves

• Bilingual Spanish-speaking ability.
• One to two years of patient registration and eligibility experience in a medical setting.
• Experience with an Electronic Medical Record.

Responsibilities

• Coordinate appointment scheduling activities.
• Screen and transfer telephone calls appropriately.
• Accurately take and deliver messages for the assigned service.
• Perform patient registration and HMO/PPO insurance eligibility authorization to help ensure payment for services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED