Hospice Team Coordinator

Compassus•Hood River, OR

3d•$20 - $30

About The Position

The Hospice Team Coordinator models Providence at Home with Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation, promotes the Compassus philosophy and 6 Pillars of Success, upholds the Code of Ethical Conduct, and fosters positive working relationships. The coordinator helps oversee and coordinate hospice care by maintaining accurate patient records and facilitating communication and collaboration so patients receive appropriate care, comfort, and support. The role manages patient information and documentation in HCHB and the electronic medical record, supports regulatory compliance and accurate billing, tracks orders and supplies, and coordinates communication among patients, families, providers, and the interdisciplinary team. It also supports the Hospice Director of Clinical Services with interdisciplinary team preparation and follow-up. The work requires confidentiality, strong communication, and the ability to perform the described physical duties.

Requirements

High school diploma or GED.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages.
Ability to read and interpret business, professional, technical, and regulatory materials; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
Strong written and verbal communication skills.
Ability to understand, read, write, and speak English.
Ability to communicate effectively with physicians, nurses, other healthcare personnel, patients, and families.
Experience answering telephones and responding to patients or families.
High integrity and ability to maintain confidential information, including patient records.
Ability to articulate and embrace the integrated healthcare-at-home philosophy.

Nice To Haves

At least two years of experience with medical records, medical office, or business office support is highly preferred.

Responsibilities

Enter and manage patient data, including referral intake information when applicable, admission details, and demographic updates.
Ensure admission documentation is complete, signed, dated, and includes the attending physician or medical director's Certification of Terminal Illness and order to admit; upload the documents into HCHB.
Maintain and update patient records in HCHB, generate regulatory compliance reports, and add coordination notes as needed.
Monitor durable medical equipment and medical supply orders and promptly inform management of notable trends or issues.
Monitor the timely return of physician orders and facilitate their processing.
Verify and upload paper-based visit records into the EMR and then into HCHB.
Organize uploaded documents in the appropriate patient charts.
Confirm that each patient's ordered level of care matches the billable level of care.
Collect decertification paperwork, upload it into patient records, and notify relevant healthcare providers of patient discharge through coordination notes.
Request medical records and hospital inpatient charts as needed and process relevant provider notifications.
Coordinate among interdisciplinary team members to support holistic patient care.
Serve as a central contact for the hospice team, patients, and families, facilitating clear communication.
Answer incoming telephone calls, take accurate messages, and transfer calls to appropriate personnel.
Manage the phone system and switch to the secondary system when necessary.
Assist the Hospice Director of Clinical Services with pre- and post-IDT activities, including preparing agendas and updating plans of care; send updated plans of care to attending physicians by mail or fax.
Prepare binders for patients in facilities, keeping essential information organized and accessible.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
Employer-paid life and disability insurance.
401(k) retirement plan.
Paid time off and paid holidays.
Mileage reimbursement.
Continuing education support.
Employee Assistance Program.
Competitive pay.
Flexible time off.
Tuition reimbursement.
Wellness programs.
Career development, including leadership pathways, mentorship, and personalized professional development.
Recognition programs.