Hospice Team Coordinator

Compassus•Portland, OR

3d•$21 - $32

About The Position

The Hospice Team Coordinator models Providence at Home with Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation, promotes the Compassus philosophy and its 6 Pillars of Success, upholds the Code of Ethical Conduct, and fosters positive relationships within the company and with external stakeholders. The role coordinates and oversees hospice care services, maintains accurate patient records, and facilitates communication and collaboration so patients receive appropriate care, comfort, and support. The coordinator manages admission and demographic information, ensures documentation is complete and correctly stored, monitors orders and records, supports billing accuracy, and coordinates with the interdisciplinary team, providers, patients, and families. The position also supports the Hospice Director of Clinical Services with interdisciplinary team preparation and care-plan documentation, handles calls, and organizes patient binders for facility-based care.

Requirements

High school diploma or GED.
Ability to perform basic arithmetic, including calculating rates, ratios, and percentages.
Ability to read and interpret business, professional, technical, and governmental materials; write reports, business correspondence, and procedure manuals; and present information and respond to questions effectively.
Strong written and verbal communication skills.
Ability to understand, read, write, and speak English.
Ability to communicate effectively with physicians, nurses, and other healthcare personnel.
Experience answering telephones and responding to patients or families.
High integrity and ability to maintain confidential information, including patient records.
Ability to perform the role's physical functions, including regular standing, walking, and manual dexterity, and lifting or moving objects up to 25 pounds.

Nice To Haves

At least two years of experience with medical records, medical office support, or business office support is highly preferred.

Responsibilities

Enter and manage patient data, including referral intake information when applicable, new admissions, and demographic updates.
Ensure admission documentation is complete, signed, and dated, including the attending physician or medical director's Certification of Terminal Illness and admission order; upload documents into HCHB.
Maintain and update patient records in HCHB, generate regulatory compliance reports, and add coordination notes as needed.
Monitor durable medical equipment and medical supply orders and notify management of notable trends or issues.
Monitor timely return of physician orders and facilitate their processing.
Verify and upload paper-based visit records into the EMR and HCHB.
Organize uploaded documents in the appropriate patient charts.
Confirm the ordered level of care matches the billable level of care for each patient.
Collect decertification paperwork, upload it into patient records, and notify relevant healthcare providers of patient discharges through coordination notes.
Request medical records and hospital inpatient charts as needed and process relevant provider notifications.
Facilitate coordination among interdisciplinary team members to support holistic patient care.
Serve as a central point of contact for the hospice team, patients, and families.
Answer incoming calls, take accurate messages, and transfer calls to appropriate personnel.
Manage the phone system and switch to the secondary system when necessary.
Assist the Hospice Director of Clinical Services with pre- and post-IDT activities, including preparing agendas and updating plans of care; send updated plans to attending physicians by mail or fax.
Prepare binders for patients in facilities, keeping essential information organized and accessible.
Perform other duties as assigned.