Hospice Team Coordinator

Compassus•Orange, CT

7d•$15 - $34

About The Position

The Hospice Team Coordinator models Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation, promotes the Compassus philosophy and its 6 Pillars of Success, upholds the Code of Ethical Conduct, and fosters positive working relationships across the company and with external stakeholders. The role coordinates and oversees hospice care services, maintains accurate patient records, and facilitates communication and collaboration so patients receive care, comfort, and support. The coordinator manages patient and admission data and documentation in the HCHB and EMR systems, tracks medical equipment and supply orders and physician orders, organizes patient charts, and verifies that ordered and billable levels of care match. The role supports interdisciplinary team coordination, handles communications with patients and families, assists the Hospice Director of Clinical Services with IDT preparation and plans of care, and prepares patient binders for facility settings. Other duties may be assigned.

Requirements

High school diploma or GED.
Ability to perform basic mathematical operations using whole numbers, common fractions, and decimals, and compute rates, ratios, and percentages.
Ability to read, analyze, and interpret business, professional, technical, and governmental materials; write reports, correspondence, and procedure manuals; and effectively present information and respond to questions.
Strong written and verbal communication skills.
Ability to understand, read, write, and speak English.
Ability to communicate effectively with physicians, nurses, and other healthcare personnel.
Ability to answer telephones and respond to patients or families.
High integrity, including maintaining the confidentiality of patient records.

Nice To Haves

At least two years of experience with medical records, medical office, or business office support is highly preferred.

Responsibilities

Enter and manage patient data, including referral intake information when applicable, new admissions, and demographic updates.
Ensure admission documentation is complete, signed, and dated, including the attending physician or medical director's Certification of Terminal Illness and order to admit, and upload documents into HCHB.
Maintain and update patient records in HCHB, generate regulatory compliance reports, and add coordination notes as needed.
Monitor durable medical equipment and medical supply orders and promptly inform management of notable trends or issues.
Monitor timely return of physician orders and facilitate their processing.
Verify and upload paper-based visit records into the EMR and then into HCHB.
Organize uploaded documents in the appropriate patient charts for retrieval and reference.
Confirm that each patient's ordered level of care matches the billable level of care.
Collect decertification paperwork, upload it into patient records, and notify relevant healthcare providers of patient discharge through coordination notes.
Request medical records and hospital inpatient charts as needed and process relevant provider notifications.
Facilitate coordination among interdisciplinary team members to support holistic patient care.
Serve as a central point of contact for the hospice team, patients, and families.
Answer incoming calls, take accurate messages, and transfer calls to appropriate personnel.
Manage the phone system and switch to the secondary system when necessary.
Assist the Hospice Director of Clinical Services with pre- and post-IDT activities, including preparing agendas and updating plans of care; send updated plans of care to attending physicians by mail or fax.
Prepare binders for patients in facilities, keeping essential information organized and available.
Perform other duties as assigned.