Hospice Team Coordinator

Compassus • Gaylord, MI

4d

About The Position

The Hospice Team Coordinator coordinates and oversees the delivery of hospice care services by maintaining accurate patient records and facilitating communication and collaboration among team members. The role supports complete documentation, regulatory compliance, accurate billing, and efficient coordination of patient care. The coordinator also serves as a central contact for the hospice team, patients, and families, and assists the Hospice Director of Clinical Services with interdisciplinary team activities.

This role requires a high school diploma or GED. At least two years of experience with medical records, medical office, or business office support is highly preferred. The position involves regular standing and walking, manual dexterity, and the ability to lift and move objects up to 25 pounds. Visual requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Compassus describes a culture centered on compassion, respect, appreciation, diversity, equity, inclusion, and professional growth. It offers career development opportunities, mentorship, specialized training, and tools to support team members’ growth.

Requirements

• High school diploma or GED.
• Ability to perform basic arithmetic, including operations with whole numbers, common fractions, and decimals, and to calculate rates, ratios, and percentages.
• Ability to read and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals, and to present information and respond to questions effectively.
• Strong written and verbal communication skills.
• Ability to understand, read, write, and speak English.
• Ability to communicate effectively with physicians, nurses, and other healthcare personnel.
• Experience answering telephones and responding to patients or families.
• High integrity, including the ability to maintain the confidentiality of patient records.
• Ability to perform regular standing and walking and manual dexterity tasks; ability to lift and move objects up to 25 pounds.
• Visual acuity for close and distance vision, color and peripheral vision, depth perception, and adjustment of focus.

Nice To Haves

• At least two years of experience with medical records, medical office, or business office support is highly preferred.

Responsibilities

• Enter and manage patient data, including referral intake information when applicable, admission details, and demographic updates.
• Ensure admission documentation is complete, signed, and dated, including the attending physician or medical director’s Certification of Terminal Illness and order to admit; upload documents into HCHB.
• Maintain and update patient records in HCHB, generate regulatory compliance reports, and add coordination notes as needed.
• Monitor durable medical equipment and medical supply orders and promptly inform management of notable trends or issues.
• Monitor the timely return of physician orders and facilitate their processing.
• Verify and upload paper-based visit records into the EMR and then into HCHB.
• Organize uploaded documents in the appropriate patient charts for retrieval and reference.
• Confirm that each patient’s ordered level of care matches the billable level of care.
• Collect decertification paperwork, upload it into patient records, and notify relevant healthcare providers of patient discharges through coordination notes.
• Request medical records and hospital inpatient charts as needed, and process provider notifications relevant to patient care.
• Coordinate among interdisciplinary team members to support holistic patient care.
• Serve as a central contact for the hospice team, patients, and families, facilitating clear communication.
• Answer incoming telephone calls, take accurate messages, and transfer calls to appropriate personnel.
• Manage the phone system and switch to the secondary system when necessary.
• Assist the Hospice Director of Clinical Services with pre- and post-IDT activities, including preparing agendas and updating plans of care; send updated plans of care to attending physicians by mail or fax.
• Prepare patient binders for facility settings, keeping essential information organized and accessible.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Flexible time off
• Tuition reimbursement
• Wellness programs
• Career development opportunities, including leadership pathways, mentorship, and personalized professional development
• Recognition programs

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED