Hospice Operations Coordinator

Immanuel•Omaha, NE

2d•Onsite

About The Position

Immanuel Hospice is seeking a Hospice Team Assistant to provide administrative, clerical, scheduling, and operational support to its hospice team at the Home Office in Omaha, Nebraska. The role supports efficient daily office operations and patient care coordination through scheduling and documentation, while helping maintain a welcoming and professional environment. The assistant collaborates with the team and communicates effectively while protecting confidential information and supporting Immanuel’s values.

Requirements

High school diploma or GED required.
Two years of receptionist, customer service, or related experience required.
Reliable transportation required because the position involves travel between locations.
Valid driver’s license and auto insurance at or above Nebraska statutory requirements.
Equivalent years of experience may substitute for the education requirement.
Applicants must be currently authorized to work in the United States on a full-time basis.
A background check and drug screen are required prior to hire.

Nice To Haves

Associate degree in business or a related field preferred.
One year of experience working with a frail or elderly population preferred.
Equivalent years of education may substitute for the experience requirement.

Responsibilities

Serve as the primary receptionist and first point of contact for employees, volunteers, patients, family members, visitors, and vendors.
Answer, screen, and route incoming calls; take accurate messages and provide general information and assistance.
Receive, process, distribute, and maintain incoming mail and correspondence, including confidential materials.
Provide clerical and administrative support to hospice leadership and interdisciplinary team members.
Support electronic medical record maintenance through scanning, filing, data entry, record management, and related documentation.
Coordinate meetings, prepare materials, and document meeting minutes for team, quality, and operational meetings.
Prepare, maintain, and distribute reports, forms, correspondence, and other business documents.
Maintain confidentiality of patient, employee, and organizational information in accordance with HIPAA and organizational standards.
Coordinate and maintain hospice visit schedules using designated scheduling systems and software.
Assist with staff schedules, calendars, and on-call rotations; communicate and address scheduling changes and operational needs with leaders and team members.
Coordinate documentation, communications, and scheduling for new-hire onboarding.
Monitor office and medical supply inventories, place orders, and coordinate replenishment.
Support operational projects, special assignments, and department initiatives; adjust workload as demands and deadlines change.
Report office equipment malfunctions and coordinate resolutions.
Follow organizational policies, procedures, regulatory requirements, and ethical business practices.
Participate in quality and performance improvement activities and identify and report compliance concerns when appropriate.
Maintain required attendance, training, certifications, and continuing education; participate in department meetings, educational programs, and organization-wide initiatives.
Support workplace safety, emergency preparedness, infection prevention, and disaster response activities.
Perform additional duties as assigned to support departmental and organizational success.