Hospice Office Coordinator

Heartland Hospice•Wentzville, MO

15h

About The Position

The Hospice Office Coordinator supports daily branch operations and helps ensure compliance with non-clinical policies and practices. The role maintains accurate medical records, coordinates patient care, and provides administrative support to the hospice team. The position rotates between several offices in the area. The coordinator oversees tactical HR processes, contracts, and personnel files for staff and contractors; supports new-hire orientation and onboarding; and connects staff with IT, HR, and Compliance resources. The role also prepares and reviews weekly schedules, coordinates interdisciplinary team meetings and care coordination communications, and handles office administration, accounts payable, and invoice routing. The position is safety-sensitive.

Requirements

High school diploma.
At least three years of experience in the healthcare industry.
Proficiency in Microsoft Office Suite and electronic medical records systems.
Strong organizational, record-keeping, filing, typing, and time-management skills.
Excellent oral and written communication skills.
Ability to adapt to changing tasks with flexibility and professionalism.
Strong interpersonal skills and the ability to communicate effectively across diverse backgrounds.
Demonstrated maturity, cooperation, and tact in the workplace.

Nice To Haves

Medical records experience is strongly preferred.
Experience with HomeCare HomeBase is preferred.

Responsibilities

Maintain and close medical records in accordance with policy.
Review records for compliance with documentation standards and obtain missing chart information, including physician signatures and other required documentation.
Manage releases of information, including obtaining authorizations and distributing copies.
Collaborate with clinical staff to support timely admissions.
Conduct medical record audits as requested.
Purge closed cases, prepare records for archival, and maintain the master patient index.
Participate in hospice quality assessment and performance improvement programs.
Oversee tactical HR processes, contracts, and personnel files for staff and contractors.
Support the branch leader with new-hire orientation and onboarding.
Connect staff with IT, HR, and Compliance resources as needed.
Prepare weekly schedules, review them for productivity and geographic efficiency, and coordinate with the Executive Director for approval.
Coordinate interdisciplinary team meetings and manage care coordination communications.
Provide administrative support, including answering phones, ordering supplies, and data entry.
Process accounts payable and route invoices as needed.
Complete annual compliance training and attend in-services as required.
Perform other duties as assigned.

Benefits

Competitive pay
401(k) with company match
Career advancement opportunities
National and local recognition programs
Teammate Assistance Fund
Medical insurance (full-time associates)
Dental insurance (full-time associates)
Vision insurance (full-time associates)
Mileage reimbursement or fleet vehicle program (full-time associates)
Generous paid time off (full-time associates)
Seven paid holidays (full-time associates)
Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care (full-time associates)
Education support and tuition assistance, including ASN-to-BSN and BSN-to-MSN pathways (full-time associates)
Free continuing education units (full-time associates)
Company-paid life insurance (full-time associates)
Company-paid long-term disability insurance (full-time associates)
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage (full-time associates)