Hospice Liaison

Advocate Health and Hospitals Corporation • Oak Lawn, IL

7d

About The Position

The Hospice Liaison promotes hospice services at partnered post-acute and skilled nursing facilities in the South Chicago market. This part-time, PRN role works with patients, families, physicians, nurses, social workers, care managers, community partners, and the Advocate Aurora Health at Home business development team to facilitate patient transitions and coordinate appropriate services. The schedule offers flexibility, with availability Monday through Friday from 8:30 a.m. to 5:00 p.m. and approximately 8–16 hours per week. No weekends or holidays are required as stated in the schedule details, although other portions of the posting mention possible weekend, holiday, and on-call rotations and a need to work weekends as needed.

The liaison evaluates referrals, educates patients and providers about hospice and other home-based service lines, gathers clinical and reimbursement information, and helps ensure the plan of care meets hospice eligibility and regulatory requirements. The role may also admit hospice patients, coordinate care, support training on equipment, follow patients who are readmitted, and help grow admissions and market share.

Candidates must be registered nurses, graduates of an accredited nursing school, and hold a valid driver’s license. The role requires the ability to travel and, where direct patient contact applies, to lift up to 35 pounds without assistance; patient handling equipment and another associate are expected for heavier lifts or when patients cannot assist. Pay is listed as $38.20–$57.30.

Requirements

• Registered Nurse license issued by the state in which the team member practices.
• Graduation from an accredited school of nursing.
• Typically, at least 2 years of clinical nursing experience with discharge planning and/or care management.
• Valid driver’s license and reliable transportation.
• Strong verbal and written communication skills, including the ability to communicate in person, by telephone, and virtually.
• Excellent organizational and critical-thinking skills.
• Ability to learn hospice regulations and reimbursement structures, including Medicare, Medicaid, and commercial payers.
• Strong technical ability and capacity to assess a patient’s clinical condition and contribute to post-acute care planning.
• Ability to travel and maintain flexibility in hours and days to meet patient needs.
• Ability to lift up to 35 pounds without assistance when direct patient care or contact applies; use patient-handling equipment and another associate for heavier lifts or when a patient cannot assist.
• Ability to demonstrate knowledge of age-specific patient needs and principles of growth and development across the lifespan.

Nice To Haves

• Bachelor of Science in Nursing (BSN).
• Hospice experience.
• Sales experience.
• Familiarity with Epic.

Responsibilities

• Build relationships with physicians, nurses, social workers, care managers, and community partners through communication and education to facilitate patient transitions.
• Attend huddles, capture meetings, discharge rounds, and outcome facilitation team meetings; serve as a resource on services available in the home.
• Collaborate with physicians, social workers, and care managers on complex cases to determine whether care needs can be met at home.
• Contact referred patients, explain agency service lines, and help ensure the plan of care meets hospice eligibility and regulatory requirements.
• Collect and record medical, social, and reimbursement information from hospital and post-acute settings to initiate home health services, including hospice, infusion, enteral, pediatric, DME, and respiratory therapy services.
• Educate patients and providers about financial coverage and responsibility for ordered services, providing information before facility discharge when available.
• Follow hospice patients readmitted to hospital or post-acute settings when needed to evaluate whether services should continue.
• Provide care appropriate to the ages and developmental needs of patients served, consistent with departmental policies and procedures.
• May precept and support training and orientation for new hires.
• May admit patients to hospice, obtain history and physical information, implement a care plan, and manage terminal-diagnosis symptoms to promote comfort at end of life.
• Collaborate with the business development team and product line director to grow admissions and market share.
• Coordinate admissions and care as needed, travel to meet patient needs, and potentially train patients or families in the use of equipment.
• Provide a positive patient experience and use service recovery and conflict resolution to promote collaboration among care teams, patients, and caregivers.
• May process referrals for the hospice program.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and financial wellness programs.
• Educational assistance program.
• Competitive compensation, with possible premium pay, incentive pay for select positions, and opportunities for annual performance-based increases.
• Career development and well-being programs. Eligibility may depend on FTE or employment status.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level