Hospice Liaison (Patient Advocate)

Ovation Hospice of Denver • Denver, CO

2d • Onsite

About The Position

Ovation Hospice is hiring Patient Advocates to connect patients and families with hospice care. This is a field-based relationship role involving daily community outreach and relationship-building with physicians, hospital discharge teams, skilled nursing facilities, case managers, and other healthcare partners. The Patient Advocate serves as a bridge for families navigating end-of-life care and is responsible for developing a referral territory, tracking performance, and supporting qualified referrals through to admission. The role is not described as transactional sales; it calls for relational skill, professionalism, self-direction, resilience, and alignment with the hospice mission.

The position is being hired as a cohort across Ovation Hospice's three markets, with selected candidates sharing a start date, onboarding experience, and compensation structure. The hiring process includes a written application question, phone screen, structured in-person interview, behavioral assessment, and a mandatory 2–3-hour field ride with an Ovation leader.

Requirements

• Ability to build trust and credibility quickly in healthcare and family settings.
• Self-directed approach to planning a workweek, managing a territory, and following up independently.
• Resilience when facing slow periods or lost referrals.
• Motivation to track performance and achieve goals.
• Alignment with the hospice mission and understanding of the importance of helping families access hospice care.
• Complete the application and prescreen survey.
• Submit a brief response describing a time you built a relationship from scratch in a difficult environment.
• Participate in the mandatory 2–3-hour field ride with an Ovation leader.

Nice To Haves

• Prior experience in hospice, home health, healthcare sales, case management, or a community liaison role is strongly preferred.
• Candidates from outside healthcare may be considered if they demonstrate exceptional relational drive and a genuine connection to the work.

Responsibilities

• Build and manage a referral territory by cultivating relationships with physicians, hospital case managers, skilled nursing facility social workers, and other healthcare partners.
• Educate referral sources about Ovation's clinical capabilities, patient criteria, and the value of timely hospice referrals.
• Meet with families to explain hospice benefits and help them understand their options during emotionally complex situations.
• Generate qualified referrals and convert them to patients in care to drive admissions growth.
• Maintain accurate activity tracking in the CRM, including visits, contacts, and pipeline.
• Collaborate with the Administrator, clinical team, and intake coordinators to ensure seamless hand-offs and patient experience.
• Represent Ovation in the community with professionalism, humility, and care.

Benefits

• Competitive base salary of $70,000–$90,000 (as written in the posting, the upper figure contains an extra zero).
• Performance-based bonus plan.
• Mileage stipend.
• Cell phone reimbursement.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• PTO.
• 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed