Hospice Liaison (Patient Advocate)

Ovation Hospice of Denver•Western Hills, CO

7h•$70,000 - $90,000•Onsite

About The Position

Ovation Hospice is hiring a field-based Patient Advocate (Hospice Liaison) in Denver, Colorado. The role connects patients and families with hospice care by building relationships with healthcare referral partners and supporting families as they navigate their options. It is a relationship-focused position, not a transactional sales role, requiring professional credibility, compassion, accountability, and the ability to develop a referral territory. The Patient Advocate works in the community with physicians, hospital discharge teams and case managers, skilled nursing facilities, and other healthcare partners. The role also involves explaining hospice benefits to families, generating qualified referrals and admissions, maintaining CRM records, and coordinating with the Administrator, clinical team, and intake coordinators to support smooth hand-offs and patient experience. This position is being hired as part of a cohort across Ovation Hospice’s three markets, with selected candidates sharing a start date, onboarding experience, and compensation structure. The hiring process includes an application question, phone screen, structured in-person interview, behavioral assessment, and a mandatory 2–3-hour field ride. Compensation includes a stated base salary of $70,000–$90,000, a performance-based bonus plan, mileage stipend, and cell phone reimbursement. Benefits include medical, dental, and vision coverage, PTO, and a 401(k) retirement plan.

Requirements

Demonstrated ability to build trust and credibility in professional and family settings.
Self-directed approach to planning work, managing a territory, and following up independently.
Resilience when facing lost referrals or slower periods.
Motivation to track personal performance and meet goals.
Genuine alignment with the hospice mission and sensitivity to the importance of helping families access care.
Complete the application and prescreen survey; submit a brief response about building a relationship from scratch in a difficult environment.
Participate in the required field ride, which lasts 2–3 hours.

Nice To Haves

Prior experience in hospice, home health, healthcare sales, case management, or a community liaison role is strongly preferred.
Candidates from outside healthcare may be considered if they demonstrate exceptional relational drive and a genuine connection to the work.

Responsibilities

Build and manage a referral territory by developing relationships with physicians, hospital case managers, skilled nursing facility social workers, and other healthcare partners.
Educate referral sources about Ovation’s clinical capabilities, patient criteria, and the value of timely hospice referrals.
Meet with families to explain hospice benefits and help them understand their options during an emotionally complex time.
Generate qualified referrals and convert them into patients in care to drive admissions growth.
Accurately track activity in the CRM, including visits, contacts, and pipeline.
Collaborate with the Administrator, clinical team, and intake coordinators to ensure seamless hand-offs and patient experience.
Represent Ovation in the community with professionalism, humility, and genuine care.