Hospice Community Market Manager

Alternate Solutions Health Network•Remote Ohio, OH

About The Position

The Community Market Manager and Educator helps direct the activities of assigned community staff and provides relationship development and management support to market, agency, and program management to ensure market growth and profit targets are achieved or exceeded. This role oversees community growth and strategic planning for dedicated agencies while managing assigned accounts, collaborating with clinical teams, coordinating and supporting patient referrals, and building relationships with referral sources and community partners. The position also manages day-to-day community marketing personnel and activities, including hiring, training, coaching, evaluations, timecard management, and addressing employee concerns. Duties and responsibilities may change or new ones may be assigned at any time.

Requirements

Three to five years of market growth and maintenance experience, preferably in home care or the medical field, or a combination of relationship and clinical delivery experience.
Ability to create positive impressions and communicate with a variety of people.
Ability to maintain effective communication with patients, families, physicians, and co-workers.
Compassion and care when working with patients.
Ability to think critically.
Detail-oriented and observant.
Disciplined work ethic.
Ability to prioritize and be timely.
Ability to travel daily within the assigned region.
Valid driver’s license and auto insurance.
Bachelor’s degree or equivalent combination of education, training, and experience.

Nice To Haves

Registered Nurse, Licensed Practical Nurse, Physical Therapist, Physical Therapist Assistant, or Licensed Social Worker credential in the state of services.

Responsibilities

Manage overall community growth and strategic plans for dedicated agencies, as well as daily assigned accounts.
Work with regional and agency leadership to implement growth and conversion strategies and prioritize key customers.
Collaborate with clinical team members on complex patient cases to support the best clinical outcomes.
Identify future patients and determine home care eligibility.
Review patient insurance and medical documentation to determine home care appropriateness.
Coordinate health care services as ordered by the attending physician.
Assist hospital and facility personnel with discharge planning.
Build and maintain positive relationships with patients, clients, facility and hospital personnel, physicians, and other team members.
Notify the referring facility manager before contacting patients.
Promote patient well-being as part of facility teams.
Work with leadership to develop and execute market-specific annual strategic plans and budgets, and prepare quarterly admissions updates.
Manage time and resources according to plan.
Maintain an assigned territory and call on physicians and facilities, including hospitals, skilled nursing and rehabilitation facilities, discharge planning services, assisted living, and other senior living settings.
Maintain a detailed territory list, prioritize accounts in accordance with the growth plan, and keep required territory management records.
Meet with market leadership and the community team to discuss growth activities, opportunities, and potential problems.
Establish and maintain relationships, arrange appointments, and deliver educational programs to keep referral sources current on local agency services.
Act as a liaison between referral sources and company staff, provide information about company services, resolve problems, and maintain positive customer relations.
Comply with technology processes and expectations.
Maintain market awareness and prepare competitive updates.
May mentor others as designated by the VP Partnership and Community.
Participate in special projects and perform other assigned duties.
Manage day-to-day community marketing personnel and activities to meet or exceed admissions, growth, and conversion targets.
Interview, hire, train, and terminate department personnel.
Coach direct reports consistently and provide challenge and opportunity.
Supervise direct reports with clear and consistent expectations.
Complete yearly evaluations accurately and on time.
Provide coaching, counseling, and discipline as needed.
Work with direct reports to support employee satisfaction and resolve issues and concerns.
Manage timecards.