Community Liaison - Hospice

BrightSpring Health Services • Austin, TX

3d

About The Position

Adoration Hospice is seeking a Community Liaison in Austin, Texas, to represent the organization and promote hospice services to healthcare professionals, community partners, and families. The role connects people with compassionate end-of-life care and helps ensure patients receive support when they need it.

The Community Liaison develops relationships with referral partners, visits healthcare and senior-care facilities, attends community events, and educates professionals and families about hospice services. The position also involves tracking outreach activity, using market insights to plan outreach, coordinating referrals with the care team, completing documentation, and following healthcare regulations.

Adoration Health, an affiliate of BrightSpring Health Services, provides compassionate services in patients’ homes and supports patients, families, and caregivers. The organization’s mission emphasizes dignity, fulfillment, and community-focused care.

Requirements

• Bachelor’s degree in a related field.
• Prior experience in healthcare sales or hospice outreach.
• At least 2 years of healthcare marketing experience.
• Current and valid state driver’s license.
• Proof of auto insurance.
• Strong interpersonal and communication skills.
• Proficiency in healthcare and administrative software applications.
• Advanced analytical and problem-solving capabilities.
• Strong time-management, task-management, and organizational skills.
• Ability to work independently with minimal supervision.
• Ability to collaborate professionally with people at all organizational levels and in the communities served.
• High standards of customer service and professionalism.

Nice To Haves

• Advanced degree or certification in healthcare marketing.
• Experience working with CRM systems and referral networks.

Responsibilities

• Visit hospitals, clinics, and senior care facilities to promote hospice services.
• Build ongoing relationships with doctors, nurses, and referral partners.
• Attend community events to raise awareness and represent the brand.
• Track and manage outreach activity in the CRM system.
• Use market insights to plan and improve outreach efforts.
• Educate families and professionals about hospice benefits and available support.
• Work with the care team to support smooth patient referrals and quality care.
• Stay current on hospice care through training and self-learning.
• Complete reports, documentation, and other administrative tasks on time.
• Follow healthcare rules and regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings and Flexible Spending Accounts, including up to $5,000 for childcare
• Tuition discounts and reimbursement
• 401(k) with company match
• Generous paid time off
• Mileage reimbursement
• Wellness and discount programs, including Noom, SkinIO virtual skin cancer screening, childcare, gym memberships, pet insurance, and travel and entertainment discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level