Hospice Area Executive of Clinical Operations RN

Compassus•Springfield, MO

11d

About The Position

The Hospice Area Executive of Clinical Operations (Hospice Administrator) models Compassus values and promotes its philosophy, using the 6 Pillars of Success as a foundation. The role upholds the Code of Ethical Conduct and promotes positive working relationships across the company and with external stakeholders. It is responsible for planning, directing, organizing, staffing, monitoring, and reporting on patient-care activities within the hospice program’s mission and budget. The executive oversees high-quality patient services and compliance with Medicare and state hospice benefit Conditions of Participation, organizational policies, and procedures. The role provides area-level oversight of hospice operations, clinical quality, staffing, regulatory compliance, vendor services, budgets, and documentation. It works with Hospice Directors of Clinical Services and other area and regional leaders to maintain care standards, meet service expectations, manage program expenditures, and support clinical excellence across locations. The position also manages the area palliative care program and directly supervises five to ten teammates.

Requirements

Associate or bachelor's degree in nursing strongly preferred.
Two to three years of leadership and nursing experience in hospice or healthcare strongly preferred; an equivalent combination of education and experience may be considered.
Active, unencumbered Registered Nurse license in the state of employment and in every state covered by the role is highly preferred but not required.
Current CPR certification required.
Ability to work a flexible schedule, including nights and weekends.
Ability to travel 50% across the United States, including across all time zones and in varied weather conditions.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and to present information and respond to questions from leaders, team members, investors, and external parties.
Strong written and verbal communication skills.
Ability to articulate and embrace hospice philosophy and thorough understanding of Medicare hospice regulations and hospice organization functions.
Competency in general nursing theory, techniques, and practice.
Professionalism, sound judgment, integrity, confidentiality, and strong leadership, organizational, and interpersonal skills.

Nice To Haves

Associate or bachelor's degree in nursing.
Two to three years of leadership and nursing experience in hospice or healthcare.
Active, unencumbered RN license in the employment state and every state in the role’s area.

Responsibilities

Oversee day-to-day patient and family care functions, service quality, monitoring, documentation, and efficient use of care resources and related costs through program-level Hospice Directors of Clinical Services.
Conduct weekly onsite location visits and document monthly onsite validation reports.
Manage the assigned area’s pharmacy, medical supplies, durable medical equipment, mileage, and labor.
Own pre-bill compliance and unbilled outcomes.
Ensure adequate care staffing and communicate program needs and outcomes for budgetary and planning purposes with the Regional Vice President.
Ensure productivity and performance standards are met across disciplines and monitored through timely annual appraisals.
Ensure compliance with Conditions of Participation, regulatory standards, Standards of Care, and company policies and procedures; report variances or concerns promptly.
Ensure care staff orientation and education requirements are met in coordination with Hospice Directors of Clinical Services and corporate education and clinical services teams.
Ensure appropriate levels of care are applied and adjusted based on patient acuity, with variances or concerns reported to the Regional Vice President.
Participate in hospice-related education programs to support vendor and physician relations, education requirements, and regulatory compliance.
Serve as a supportive senior member of the hospice management team and coordinate with the Hospice Area Market Executive on management expectations and facility and vendor relationships.
Coordinate, monitor, and review contracted patient-related ancillary services, including pharmacy, DME, laboratory, and therapies; serve as the program’s primary liaison to ancillary vendors.
Recruit, hire, orient, supervise, coach, and support the professional development of Hospice Directors of Clinical Services, subject to pre-hire approval from the Regional Vice President.
Maintain primary responsibility for budget compliance and projections related to patient and family services expenses.
Ensure delegation, training, coordination, and monitoring of daily compliance and documentation, including teammate appraisals, admission documentation, and budget preparation and reporting.
Ensure high standards of hospice care and timely, accurate, complete, and positive vendor and physician interactions.
Work with the Hospice Regional Executive of Clinical Outcomes and Director of Quality Outcomes to support clinical excellence across locations.
Work with the Hospice Area Market Executive to plan, manage, and monitor hospice expenditures in accordance with the program budget.
Collaborate with the Hospice Area Market Executive to meet or exceed patient and customer service level agreements and remedy identified variances.
Directly supervise five to ten teammates, including interviewing, hiring, training, assigning and directing work, appraising performance, recognizing and disciplining teammates, and resolving complaints and problems.
Oversee compliance with the requirement for 5% volunteer hours per program.
Manage the area palliative care program.
Recruit, hire, orient, supervise, and provide professional oversight for Associate and Medical Directors, subject to pre-hire approval from the Regional Vice President.
Perform other duties as assigned.