RN Director of Operations Hospice
About The Position
The Hospice Director of Operations is responsible for the overall organizational, clinical, and financial management of the hospice care center. The role provides leadership and direction for care center operations, ensures regulatory compliance, drives business development and performance improvement initiatives, and partners with clinical leadership to deliver high-quality, patient-centered hospice care. The position maintains communication with the care center and branch sites, serves as a liaison among the governing body, staff, patients, physicians, and other healthcare providers, and supports branch directors in resolving patient and staff complaints. It also contributes to marketing and growth goals, supports staffing and employment decisions, monitors employee performance, and travels within the assigned service area to supervise staff, support operations, and attend community and off-site meetings as required.
Requirements
- Be a licensed physician, registered nurse, or individual holding a bachelor's or associate degree.
- Have current CPR certification if a licensed healthcare professional.
- Have at least 1 year of supervisory or administrative experience in hospice or a related healthcare program.
- Have experience in health service administration.
- Possess a current driver's license, required liability insurance, and reliable automobile transportation.
Responsibilities
- Ensure the care center complies with and implements regulations, laws, policies, and procedures applicable to hospice and reimbursement.
- Educate staff about state and federal regulations, accrediting-body standards, and requirements of other regulatory agencies.
- Maintain availability and ongoing communication with the care center and branch sites.
- Act as a liaison between the governing body, staff, patients, physicians, and other healthcare providers.
- Assist branch directors with patient and staff complaints by investigating and documenting events, determining circumstances, and notifying the person who lodged the complaint to resolve the issues.
- Meet periodically with the medical director and determine medical records for utilization review from branch offices.
- Ensure services are billed as provided to the proper payor source.
- Provide input, guidance, and feedback on marketing activities and the agency marketing plan to help meet growth goals.
- Participate in staff recruitment, hiring, orientation, training, assignment, evaluation, and guidance to ensure adequate numbers of qualified staff.
- Make employment decisions for direct-report staff, including hiring, firing, advancement, promotion, and status changes.
- Monitor and evaluate employee performance.
- Travel within the assigned service area to supervise staff, support operations, and participate in community and off-site meetings as required.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
