RN Director of Operations Hospice
About The Position
The Hospice Director of Operations is responsible for the overall organizational, clinical, and financial management of the hospice care center. The role provides leadership and direction for care center operations, ensures regulatory compliance, drives business development and performance improvement initiatives, and partners with clinical leadership to support high-quality, patient-centered hospice care. The director maintains communication with the care center and branch sites; serves as a liaison among the governing body, staff, patients, physicians, and other health care providers; and supports branch directors in investigating and resolving patient or staff complaints. The position also oversees billing practices, provides input on marketing activities, and participates in staffing and employment decisions. Travel within the assigned service area is required to supervise staff, support operations, and attend community and off-site meetings. The role requires a licensed physician, registered nurse, or person with a bachelor’s or associate degree; at least one year of supervisory or administrative experience in hospice or a related health care program; and experience in health service administration. Current driver’s license, required liability insurance, reliable automobile transportation, and current CPR certification when applicable are also required.
Requirements
- Licensed physician, registered nurse, or an individual holding a bachelor’s or associate degree.
- At least 1 year of supervisory or administrative experience in hospice or a related health care program.
- Experience in health service administration.
- Current driver’s license, required liability insurance, and reliable automobile transportation.
- Current CPR certification, applicable if licensed as a health care professional.
Responsibilities
- Ensure the care center complies with and implements applicable hospice regulations, laws, policies, procedures, and reimbursement requirements.
- Educate staff on state and federal rules and regulations, accrediting-body standards, and standards of other regulatory agencies.
- Maintain availability and ongoing communication with the care center and branch sites.
- Act as a liaison among the governing body, staff, patients, physicians, and other health care providers.
- Assist branch directors with patient and staff complaints by determining circumstances, investigating and documenting events, and notifying the person who lodged the complaint to resolve the issues.
- Meet periodically with the medical director and determine medical records from branch offices for utilization review.
- Ensure services are billed as provided to the proper payor source.
- Provide input, guidance, and feedback on marketing activities and the agency marketing plan to help meet growth goals.
- Participate in staff recruitment, hiring, orientation, training, assignment, evaluation, and guidance to ensure an adequate number of qualified staff.
- Make employment decisions for direct-report staff, including hiring, termination, advancement, promotion, or status changes.
- Monitor and evaluate employee performance.
- Travel within the assigned service area to supervise staff, support operations, and participate in community and off-site meetings as required.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
