Hospice Administrative Assistant

PruittHealth•Greenville, SC

About The Position

The Hospice Administrative Assistant supports the administrative functions of the office. The role helps maintain census and billing processes, accounts payable, clinical and personnel records, and signed physician orders; performs receptionist duties; orders supplies as directed; and provides secretarial support to the Administrator and office staff. The position also participates in surveys, reporting, continuing education, and mandatory in-services, and follows patient-rights, compliance, and safety requirements. Other duties may be assigned by the Administrator or supervisor.

Requirements

Two years of college or business school and/or equivalent experience and training.
At least one year of experience.
Ability to communicate effectively in written and oral form.
Ability to establish rapport and work effectively with a variety of people.
Strong organizational skills and ability to set priorities clearly.
Ability to handle confidential matters.
Ability to work a flexible schedule.
Knowledge of computer software, including proficiency in word processing.
Maintain timely, regular attendance and punctuality.
Professional appearance.

Nice To Haves

Equivalent experience and training may be considered in place of the stated college or business school education.
Ability to communicate well with patients, residents, clients, and family members while maintaining a warm, friendly, approachable, helpful, and caring demeanor.

Responsibilities

Report daily census changes to the billing department and maintain the monthly census log.
Maintain communication with the billing department to facilitate proper and timely billing.
Submit accounts payable information weekly and maintain a system to ensure invoices are submitted and paid.
Manage clinical records.
Perform receptionist duties for the office.
Order supplies as directed by the Administrator.
Provide secretarial support to the Administrator and office staff as needed.
Maintain personnel files and ensure items are updated monthly.
Track signed physician orders.
Participate in center or agency surveys, including Licensure/JCAHO surveys, and complete subsequently required reports.
Attend and participate in continuing education programs and mandatory in-services.
Honor patients’ and residents’ rights to fair and equitable treatment, self-determination, individuality, privacy, property, and civil rights, including the right to make complaints.
Comply with the corporate compliance program.
Report job-related functions or tasks involving occupational hazards, including exposure to blood and bodily fluids, as necessary.
Follow established safety regulations and procedures, including fire protection and prevention, smoking regulations, infection control, and safe use of equipment.
Communicate professionally with patients, residents, clients, family members, visitors, and others, respond to expressed concerns, and provide a warm, helpful, and caring demeanor.
Perform other duties as assigned by the Administrator or supervisor.