Hospice Account Executive - Northwest Chicagoland area

St. Croix Hospice•Lincolnshire, IL

About The Position

The Hospice Account Executive is based in the Lincolnshire, Illinois branch and serves the Northwest Chicagoland area. This role develops and maintains positive relationships with referral sources and designated communities, provides education about hospice care, and assists the intake team as needed to ensure timely and accurate referral coordination. The position supports marketing and sales operations, territory management, community outreach, and efforts to meet admission and call-volume targets.

Requirements

Associate degree in Marketing, Business Administration, Healthcare, or a related field.
Ability to position services to customers and clients and deal with them tactfully.
Good communication, negotiation, and public relations skills.
Autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
Ability to pass a DHS background study.

Responsibilities

Meet admission and call-volume targets.
Coordinate daily sales and marketing operations, including implementing marketing initiatives.
Build and monitor customer perceptions of St. Croix Hospice as a high-quality service provider.
Document sales activity in the CRM in accordance with organizational requirements.
Use marketing and promotional initiatives to achieve budgeted sales-volume projections.
Maintain knowledge of markets, including government agencies, major payer groups, referral sources, and competitors’ market positioning.
Enhance communication among patients, families, caregivers, facilities, physician teams, and hospice support vendors.
Educate patients, families, and caregivers about hospice and encourage informed decision-making.
Assist the Director of Patient Services/Regional Director with annual organization volume projections and marketing department allocations.
Monitor resource allocation against budget limitations.
Conduct market assessments and help develop a marketing plan to meet budgeted volume projections.
Help coordinate and schedule marketing events, vendor fairs, and exhibits within assigned territories.
Assist with ongoing training and support of the Care Transition Team.
Participate in mentoring and shadowing Care Transition Coordinators to support territory management.
Help orient new marketing team members.
Contribute leadership to strategic planning, including identifying opportunities for new or improved services that address customer needs.
Maintain knowledge of marketing practices and share relevant information with organization personnel.
Maintain knowledge of community resources and help customers access resources when hospice services do not provide them.
Monitor and report the cost effectiveness of marketing efforts.
Assist the intake team as needed to support timely and accurate referral coordination.
Perform other duties as assigned.