Homes Housekeeper

Sunriver Resort•Sunriver, OR

About The Position

The Homes Housekeeper ensures that assigned guest rooms and rental homes consistently meet cleanliness standards and provide a high level of guest satisfaction in cleanliness and service. The role follows required procedures for handling, cleaning, disposing of, or moving objects and materials, including cleanup of blood, infectious materials, or body fluids containing blood in accordance with OSHA Blood-borne Pathogen Standards. The Housekeeper also helps maintain AAA Four Diamond Standards. The Housekeeper is expected to conduct themselves in a manner that supports Sunriver Resort’s Core Values of Trust, Open & Honest Communication, and Commitment, and to deliver exceptional service to internal and external guests. The role exemplifies the Sunriver Resort Culture and supports its Vision and Mission to be the destination of choice for guests, owners, and associates.

Requirements

Ability to work under pressure.
Ability to work in a fast-paced environment.
Excellent listening skills.
Ability to help maintain a teamwork environment.
Basic knowledge of chemicals and their uses.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.

Nice To Haves

High school diploma or equivalent.
Prior housekeeping or custodial experience.
Prior hospitality experience.
At least one year of customer service experience.

Responsibilities

Maintain cleanliness of resort property, including vacation homes, condos, guest rooms, and other work areas.
Clean and sanitize designated areas to Sunriver Resort standards.
Work effectively in a team environment.
Maintain awareness of safety issues, such as broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons, and report safety incidents to the on-duty supervisor.
Treat company property, equipment, and coworkers responsibly and respectfully.
Change soiled bed linens and make beds according to resort protocol.
Keep the housekeeping caddy clean, stocked, and orderly.
Remove trash and waste to disposal containers.
Follow lost-and-found procedures, never remove articles from occupied rooms, and respect guest property.
Wash windows, walls, woodwork, and blinds as needed.
Operate mechanized cleaning equipment, such as vacuums.
Clean wash basins, mirrors, commodes, tubs, floors, and showers.
Immediately report needed repairs to a supervisor, including leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, and beds needing repair.