Homeless to Housing (H2H) Case Manager
About The Position
The Homeless to Housing Case Manager works as part of the Hartford Homeless to Housing Program to engage unsheltered individuals in the Greater Hartford region who have a history of mental illness and/or substance abuse. As part of the outreach team, the Case Manager locates and engages people experiencing homelessness through referrals and canvassing, assesses housing and basic needs, helps identify safe shelter and affordable housing, advocates for clients, and connects them with resources in a timely manner. The Case Manager serves as a long-term advocate and liaison between clients, the outreach team, and other collateral contacts to address needs or barriers affecting clients’ ability to sustain housing. The role assists with transitions to permanent housing and supports individuals throughout their journey from homelessness to housing. This is a non-exempt position in the Diversion department, reporting to the Outreach Program Supervisor. The schedule is Monday through Friday, 8:00 a.m. to 4:00 p.m., 40 hours per week, in Hartford, Connecticut.
Requirements
- Bachelor’s degree from a four-year college or university, or two to three years of related experience and/or training, or an equivalent combination of education and experience.
- Excellent verbal and written communication and interpersonal skills.
- Strong knowledge of case management principles, practices, and community resources.
- Ability to manage, organize, and prioritize workload and motivate clients.
- Experience operating with cultural humility and competency and using trauma-informed approaches.
- Computer proficiency, including databases, Microsoft Word, and Excel.
- Valid Connecticut driver’s license, clean driving record, and proof of automobile insurance.
- Ability to physically navigate different types of terrain.
Nice To Haves
- Experience working with people experiencing homelessness and/or people with mental illness or substance use disorders is preferred.
- Lived experience in homelessness and/or behavioral health.
- Knowledge of harm reduction and Housing First principles.
- Bilingual fluency in English and Spanish.
Responsibilities
- Provide targeted services that help people experiencing homelessness access immediate housing options, the CAN By Name List, shelter waitlists, and/or longer-term housing.
- Build rapport with clients and help obtain identification, birth certificates, homeless verifications, income verification, and other documents needed for housing services.
- Assist clients with housing searches, applications, inspections, leasing, and moving into housing.
- Coordinate with landlords, housing authorities, and property managers, advocating for and supporting clients through application and move-in processes.
- Collaborate with CAN community partners, including outreach and diversion workers, shelter case managers, and other service providers, to connect clients with employment, transportation, medical and behavioral health care, benefits and entitlements, and crisis prevention or management.
- Complete intake assessments covering clients’ primary needs, such as vital documentation, housing, mental health, substance use, and income.
- Develop and implement individualized service and housing plans using person-centered and strengths-based approaches.
- Facilitate referrals and warm hand-offs to shelters, housing staff, treatment centers, and healthcare providers.
- Facilitate Rapid Re Housing programming for eligible clients.
- Coordinate disability verifications completed by appropriately credentialed staff, as applicable.
- Provide culturally competent services and trauma-sensitive care.
- Participate in program and agency training, committees, and events as assigned.
- Use HMIS and Smartsheet’s to track and enter data.
- Enter client information in the data management system, including intakes, progress notes, and payment submissions.
- Maintain additional client records as required.
- Maintain knowledge of agency policies and procedures, including safety, communication, and confidentiality protocols.
- Perform other tasks that assist the agency in carrying out its mission.
Benefits
- Medical benefits
- Dental benefits
- Retirement benefits
- Short- and long-term disability benefits
- Tuition reimbursement
- Full-time employees receive 10 days of paid time off per year
- 12 paid holidays
- Incentive compensation plan
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What This Job Offers
Job Type
Full-time
