Homecare Coordination Team Lead

Mai Placement•Brooklyn, NY

1d•$80,000 - $85,000

About The Position

A growing homecare organization is seeking a hands-on Coordination Team Lead to oversee day-to-day scheduling and coordination, support coordinators, and ensure patient cases are properly staffed and running smoothly. The role requires managing multiple moving pieces, keeping coordinators organized, resolving problems quickly, and ensuring nothing falls through the cracks. The successful candidate will be proactive, organized, and confident managing people while remaining involved in daily operations.

Requirements

Experience in homecare coordination, scheduling, or operations.
Strong understanding of caregiver scheduling, patient cases, and staffing challenges.
Highly organized and able to manage multiple priorities.
Strong problem-solving and communication skills.
Comfortable handling escalations and making quick decisions.
Hands-on, accountable, and able to keep a team moving.

Nice To Haves

Previous team leadership or supervisory experience.
Familiarity with LHCSA operations.

Responsibilities

Oversee and support a team of homecare coordinators.
Monitor daily scheduling, staffing coverage, and open cases.
Ensure coordinators follow up on staffing needs and resolve issues promptly.
Handle escalated caregiver, patient, and family concerns.
Identify scheduling gaps and work with the team to resolve them.
Monitor coordinator productivity, responsiveness, and follow-through.
Train, coach, and support coordinators to improve performance.
Coordinate with recruitment, HR, and compliance to address staffing challenges.
Maintain clear communication between coordinators, caregivers, and internal departments.
Ensure smooth daily operations and consistent service delivery.