Homecare Services Coordinator (Human Services & Care Coordination)
About The Position
The Homecare Services Coordinator (Consultation Services Advisor) develops and manages service delivery plans for participants in Minnesota’s Community First Services and Supports (CFSS) program, based on county assessments. Plans are developed in partnership with participants and fulfilled by an agency or budget provider. The coordinator supports plan success through ongoing communication with participants, service agencies, lead agency providers, and the Minnesota Department of Human Services (DHS). The coordinator serves as a resource for their participant caseload and stays current on policies and changes involving the State of Minnesota, counties, managed care organization (MCO) agencies, and service agencies. The role helps participants obtain and maintain the goods and services they need, overcome barriers, and work toward personal goals. It is based in Minnetonka with a hybrid work arrangement.
Requirements
- Bachelor’s degree in Human Services, Social Work, Psychology, Healthcare, Rehabilitation, or a related field; or one year of full-time experience providing direct services to individuals with disabilities or older adults; or personal experience coordinating one’s own long-term support services.
- Strong communication skills and ability to build trust with diverse individuals.
- Organized and detail-oriented, with the ability to manage multiple priorities.
- Comfort navigating regulations, budgets, and service plans.
- Problem-solving skills and ability to find creative solutions.
- Self-motivated and able to work independently while maintaining a participant-centered approach.
- Passion for helping others achieve greater independence.
Nice To Haves
- Experience in case management, care coordination, social services, disability services, healthcare navigation, or aging services.
- Knowledge of Minnesota HCBS, PCA, CFSS, waiver programs, or related services.
- Experience managing budgets, service plans, or participant-centered programs.
- Proficiency with Microsoft Office and electronic documentation systems.
Responsibilities
- Develop service delivery plans with participants based on county assessments under the CFSS program.
- Coordinate fulfillment of service plans through an agency or budget provider.
- Manage the success of participant service plans through ongoing communication with participants, service agencies, lead agency providers, and DHS.
- Serve as a resource for participants on the coordinator’s caseload.
- Stay informed about relevant policies and changes from the State of Minnesota, counties, MCO agencies, and service agencies.
- Help participants access and maintain needed goods and services and overcome barriers to achieving their goals.
Benefits
- Work/life flexibility.
- Professional development opportunities.
- Generous paid time off options.
- Free mental health/wellbeing program.
- Health, dental, and vision insurance for full-time employees.
- HSA and FSA for full-time employees.
- Retirement plan with employer match.
- Company-paid disability and life insurance for full-time employees.
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What This Job Offers
Job Type
Full-time
